Wireless Products
Intel® Wi-Fi Products
Unable to Uninstall Intel® PROSet/Wireless Bluetooth® Software

Description of Issue: After attempting to uninstall Intel® PROSet/Wireless Bluetooth® Software the system displays fatal errors and software remains installed.

Summary of issue: Unable to uninstall Intel® PROSet/Wireless Bluetooth® Software after Microsoft (KB2756872) package Windows 8* update. Uninstall process results in installer roll back action with resulting error "Fatal error during installation process". After this situation, a user is left with software in the system that cannot be removed.

Root cause: The Microsoft package changes registry keys which affect the Intel® PROSet/Wireless Bluetooth® Software. If the Intel software is installed prior to the Microsoft patch, the patch changes the registry and during uninstall, registry is affected.

Resolution: Install current Microsoft Windows* software updates and Intel® PROSet/Wireless Bluetooth® Software version 3.0.1304 or later.

Operating System:

Windows 8*

This applies to:

Intel® Centrino® Advanced-N 6230
Intel® Centrino® Advanced-N 6235
Intel® Centrino® Wireless-N 1030
Intel® Centrino® Wireless-N 130
Intel® Centrino® Wireless-N 135
Intel® Centrino® Wireless-N 2230

Solution ID: CS-034396
Last Modified: 05-Nov-2014
Date Created: 12-Jun-2013
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