Wireless Products
Intel® Wi-Fi Products
General Protection Fault (Blue Screen) May Occur With Old Adapter Drivers

Symptom:
Microsoft Windows* operating system will display a Blue Screen known as a General Protection Fault.

Intel® PRO/Wireless 2200BG Network Connection and Intel® PRO/Wireless 2915ABG Network Connection

Recommended fix:

  1. Select and download the latest device drivers through the Intel download center.
  2. Select the appropriate adapter link and then click Download Software under Software and Drivers. You are prompted to choose an operating system.
  3. Continue as directed and then download the latest driver-only package. (You can automatically detect the appropriate download by using the Intel® Driver Update Utility.)
  4. Extract these drivers to your computer using WinZip* or a similar tool.
  5. Double-click the executable file. This executable file will automatically install the latest drivers.
  6. Reboot computer to make certain the installation process completes properly.
Note To automatically install the updated drivers, you can upgrade to, or install, the latest Intel® PROSet/Wireless Network Connection Software package.

Workarounds:

  • If you choose not to install the latest drivers, a workaround is to disable WMM (Wi-Fi Multimedia*) on newer access points (AP) possessing this feature. Specifically relevant to Cisco* Aironet APs, also disable Aironet IE.
  • The following workaround is applicable only to enterprise environments using Cisco Lightweight Access Points (LWAP) in a WLAN Controller environment.

    Disable management frame protection (MFP) globally on the Wireless LAN Controller (WLC):

    (controller) » config wps mfp disable

    MFP can also be enabled/disabled on a per-WLAN basis with:

    (controller) » config wlan mfp protection disable <WLAN id>

Note Cisco recommends upgrading to the latest Intel drivers or Intel PROSet/Wireless software package instead of using these workarounds.

Intel® PRO/Wireless 2100 Network Connection

No workarounds or solutions exist for the Intel® PRO/Wireless 2100 Network Connection.

Cause:
Older Intel wireless adapter drivers are not compatible with many newer Access Points.

This applies to:

Intel® PRO/Wireless 2200BG Network Connection
Intel® PRO/Wireless 2915ABG Network Connection



Solution ID: CS-032245
Last Modified: 09-Jan-2014
Date Created: 23-Jan-2011
Back to Top