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Quick Check
Driver is up-to-date
Many issues can be resolved by updating an out-of-date driver. Verify you have the latest drivers.
Automatically install your wireless driver and software
Wi-Fi radio is on
Use the hardware switch, button, combination of keys or software to turn the Wi-Fi radio on.
Wi-Fi adapter is enabled
In Control Panel > Network and Internet > Network Connections, right-click on the adapter. If disabled is an option, the adapter is enabled.
Access point or Wi-Fi broadband router is functioning
Verify that you have an IP address by referencing the AP vendor documentation or by contacting your Internet service provider (ISP).
Network adapter is detected
If the network adapter is not detected, there can be a number of problems from the BIOS is not configured correctly to the drivers need to be updated. If you are using an Intel® Network Adapter, verify you have the latest drivers. For other manufacturers, see their support resources.
Other possible issues
Interference
Check for sources of interference, particularly if using IEEE* 802.11 Wi-Fi adapters working in the 2.4-GHz spectrum. Possible interference sources can include cordless phones, microwave ovens, Bluetooth® technology-enabled devices, other 802.11 Wi-Fi networks.
Poor or no signal strength
If the access point or router is functioning and is nearby, check for the following issues:
- Antenna loose or disconnected
- Defective network card
Contact your device manufacturer for the latest updates and technical support information related to this issue.
Check Continuously Aware Mode
Set power save polling (PSP) to continuously aware mode.
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Battery life can decrease more rapidly if not connected to a power source. | |
Check roaming settings
Verify that the roaming aggressiveness setting in the adapter properties is not set to the minimum or the maximum.
Off-channel scanning
Disable any AP/router radio management or features for off-channel scanning (or anything similar to off-channel scanning).
Related Topics:
Automatically install your wireless driver and software
Identify your wireless adapter and driver version
How to access and configure advanced Wi-Fi adapter settings
Power save polling (PSP) causes connection issues with access points
Switch the Wi-Fi radio on using Intel® PROSet/Wireless Software
Turning the WiMAX radio on and off
Failing to Obtain an IP Address From Certain DHCP Servers
Why doesn't my laptop recognize my new Intel wireless adapter?
This applies to:
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