By default, Intel® IT Director log service is disabled. But if you want to check the log file for troubleshooting, it can be enabled by creating the registry key for Intel® IT Director. The log file will be stored at the installation folder with format: ISBNHULog<YYYYMMDD>.txt after you enable it.

Solution

1. For 32bit system, please create the register key:

   [HKEY_LOCAL_MACHINE\SOFTWARE\Intel\Intel(R) IT Director\Log],

   Set the value to:

   LogLevel=dword: 00000000; LogTarget=dword: 00000007

2. For 64bit system, please create the register key:

   [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intel\Intel(R) IT Director\Log], Set the value to:

   Loglevel=dword: 00000000; LogTarget=dword: 00000007

   Reboot the system to make the Intel® IT Director start to trace the log messages.

We recommend you change back the settings to default after you finish the troubleshooting to avoid the log file size increase.

Operating System:

Windows Vista Business, 32-bit version*, Windows Vista Enterprise, 32-bit version*, Windows Vista Ultimate, 32-bit version*, Windows Vista Business, 64-bit version*, Windows Vista Enterprise, 64-bit version*, Windows Vista Ultimate, 64-bit version*, Windows XP Professional*

This applies to:

Intel® IT Director