First verify whether the problem is in the Intel® AMT machine or elsewhere. Try connecting to the Intel® AMT machine as follows:

1. Enter the following URL in your Web browser: http://<machine name or IP address>:<port>.
   
   • If the Intel® AMT machine is not set up to work with TLS, use 16992 as the port number.
   • If the Intel® AMT machine is set up to work with TLS, use 16993 as the port number.
      
2. Press <enter>; the Intel® AMT logon window should open.
   
3. Enter the Intel® AMT username and password and log on.

If you are successful, the problem is not in the Intel® AMT machine. You might be using an older version of Intel® AMT or having difficulties resolving the hostname (DNS).

This applies to:

Intel® Client Manageability Add-on for Microsoft* SMS 2003*