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Intel® Core™2 Processor with Viiv™ Technology
Cannot see media in the Intel® Viiv™ Media Library

If you cannot see media in the Intel® Viiv™ Media Library from a networked PC, verify the following:

Media File Format is Supported 
Folder on the Intel® Viiv™ Technology-based PC is Shared
Intel Viiv Media Library is Updated



Media File Format is Supported
Verify that the media you are trying to play is supported by Intel® Viiv™ technology.


Folder on the Intel Viiv Technology-based PC is Shared
If media files reside in a folder that is not shared on the Intel Viiv technology-based PC, files are not available through the Intel Viiv Media Library.

Solution: Verify your media folders are shared. Shared folders in the operating system have the following identification.



For information about sharing folders, see How to configure file sharing in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;304040).

After the media folders are shared, update the Intel Viiv Media Library.



Intel Viiv Media Library is Updated

The Intel Viiv Media Library is automatically updated when new media is added to media or shared folders. However, if you are experiencing this problem, try manually updating the Intel Viiv Media Library.

Solution: Complete the following steps from the Intel Viiv technology-based PC to update the Intel Viiv Media Library.

NOTE : Verify your media folders are shared. Shared folders in the operating system have the following identification.


For information about sharing folders, see How to configure file sharing in Windows XP (http://support.microsoft.com/default.aspx?scid=kb;en-us;304040).

  1. Start the Intel Viiv software.

  2. From the Intel Viiv Settings, select update media library.

  3. Select next.

  4. Select Standard or Custom Update and next.

    Standard Update Automatically adds media found in the My Documents and Shared Document folders on the Intel Viiv technology-based PC as well as third-party libraries from other devices on the home network. This means whenever media is added to or removed from these folders, the change is automatically applied to the Intel Viiv Media Library. Go to step 6 after you select next.
    Custom Update
    Allows you to control what media folders are included in the Intel Viiv Media Library. You can identify servers and folders that you want the Library to search, add third-party UPnP media servers and media libraries, and remove media folders from the Intel Viiv Media Library. Go to step 5 after you select next.
  5. Select the check box next to the folder to add folder content to the Intel Viiv Media Library.
    To view additional folders on your network, complete the following steps:
    1. Select more folders.
    2. Select a PC or device.
    3. Select folders you want added to the Intel Viiv Media Library.
    4. Select next.

  6. Select start. This may take a few minutes depending amount of media being updated.
    When the update is complete, select finish.

    Now, go to your television that is connected to the networked media device and see if you can access media.


   This link will take you off of the Intel Web site. Intel does not control the content of the destination Web Site.

This applies to:
Intel® Core™2 Processor with Viiv™ Technology

Solution ID: CS-023376
Date Created: 19-Sep-2006
Last Modified: 21-Jan-2008
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