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Symptom:
A StorageExpress™ system, running Central Console 2.0, fails the Pre-Flight Check and unloads ARCserve* because it is unable to see 8mm drives on the Host Bus Adapter. The affected StorageExpress system only has 8mm drives. StorageExpress systems with both 8mm tape drives and 4mm/DLT drives seem to be unaffected.
Unloading and restarting ARCserve by typing ASTOP6, and then ASTART6, is not enough to allow the drives to be detected by the Pre-Flight Check. However, downing NetWare* to a DOS Prompt, and then typing SERVER, allows everything to initialize properly. Also, rebooting the StorageExpress system without powering it off allows the drives to be detected by the Pre-Flight Check.
Description:
The SCSI driver for the StorageExpress system is SDMSNET3.NLM. PFC.NLM is ARCserve's Pre-Flight Check process. If a StorageExpress system, running Central Console 2.0, has only 8mm drives, SDMSNET3 will load before the drives finish initializing, which causes the Pre-Flight Check to fail when checking for devices on HBA 0. The drives are not detected properly when SDMSNET3 loads and PFC returns an error when it checks SDMSNET3 for existing drive information. When there is any other type of drive (i.e.: 4mm, DLT) on the StorageExpress system, the drives are detected by SDMSNET3, PFC is able to pass, and ARCserve is able to load properly.
Solution:
Contact Intel® Customer Support to get the latest version of the SCSI driver which detects the tape drives properly, and in turn, allows the Pre-Flight Check to pass.
This applies to:
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