IntelŽ High Performance Solid-State Drive
What Do I Do if a Security Freeze Lock is Detected on the Drive?

If a Security Freeze Lock is detected on the drive, then the UEFI/BIOS recognized the SSD as being plugged in when you started the system.

To remove the Security Freeze Lock state and continue with the Secure Erase process:

  1. Remove the SATA power cable from the drive and quickly reconnect it while the Intel® SSD Toolbox is running. It's important to do this process quickly, so that the system continues to recognize the Intel® Solid-State Drive (Intel® SSD). Depending on your system configuration, removal of the Intel® SSD from the system might be required.
  2. After unplugging and plugging in the SSD, click OK. The Intel SSD Toolbox rescans the system for the Intel SSD.
  3. Once the drive is detected, you can continue with the Secure Erase. If the Security warning message displays again, repeat the power-cycling process, making sure to quickly remove and reconnect the SATA power cable.

If the Intel SSD is not detected:

  1. Click OK on the Selected Drive Not Found message. The Intel SSD Toolbox home screen displays, and scans the system for drives.

  2. When the Intel SSD is detected, it displays on the Intel SSD Toolbox home screen. Click the Intel SSD and then click Secure Erase.

If the Intel SSD does not display on the Intel SSD Toolbox home screen:

  1. Click Start, right-click Computer, and click Manage.
  2. Click OK when you see the User Account Control message.
  3. Click Device Manager, right-click Disk drives, and click Scan for hardware changes.
  4. After scanning the system, go to the Intel SSD Toolbox home screen, and click Refresh.
  5. Try the Secure Erase procedure again.

If the Security Freeze Lock message continues to display, Intel recommends getting a drive utility with Secure Erase, and running Secure Erase from that utility.

For more information on running Secure Erase, see the help files in the Intel® SSD Toolbox.

Related topics
Intel® Solid-State Drive Community
Intel Customer Support

Operating System:

Windows Vista*, Windows 7*, Windows XP*, Windows 8*

This applies to:

IntelŽ SSD 310 Series
IntelŽ SSD 311 Series
IntelŽ SSD 313 Series
IntelŽ SSD 320 Series
IntelŽ SSD 330 Series
IntelŽ SSD 335 Series
IntelŽ SSD 510 Series
IntelŽ SSD 520 Series
IntelŽ SSD 530 Series
IntelŽ SSD 710 Series
IntelŽ SSD DC P3600 Series
IntelŽ SSD DC P3608 Series
IntelŽ SSD DC P3700 Series
IntelŽ SSD DC S3610 Series
IntelŽ SSD DC S3710 Series
IntelŽ SSD Pro 2500 Series
IntelŽ SSD Toolbox
IntelŽ SSD X18-M Series
IntelŽ SSD X25-E Series
IntelŽ SSD X25-M Series
IntelŽ SSD X25-V Series

Solution ID: CS-034543
Last Modified: 21-Sep-2015
Date Created: 04-Sep-2013
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