Solid-State Drives and Caching
Intel® High Performance Solid-State Drives
Troubleshooting issues related to Intel® Solid-State Drives (Intel® SSD)

Before you begin to perform any kind of maintenance on the Intel® SSD, to include such things as operating system upgrades or updates, data migration, drive optimization, and/or firmware updates:

  • Back up your data. As a general rule, make sure all files are backed up in case of a failure. Intel recommends you perform backups of the data on your SSD on a regular basis.
  • Ensure your system remains powered when running any type of software optimization, data migration, firmware update, and/or when using the AlignTool*. If using a laptop, make sure the laptop is plugged in and is powered by an AC adapter.
  • If you suspect your SSD may be failing, it is highly recommended to first power the SSD down gracefully to allow it to complete any tasks running in the background - do not unplug or remove the SSD while it is still powered on.

Troubleshooting SSD recognition issues
Topics on this support web page include:

  • System does not recognize Intel® SSD
  • An error occurred during Operating System installation
  • Unable to complete data migration using Intel® Data Migration Software
  • BIOS or operating system indicates incorrect drive capacity.
  • When to run a low-level format on an Intel® Solid-State drive?
Note If the solution to your issue involves running a low-level format, make sure you back up your data first. All data stored in the SSD is erased after running the low-level format.

FAQs and Troubleshooting Tips related to Intel® Data Migration Software
Topics on this support web page include:

  • What is Intel® Data Migration Software?
  • What type of USB to SATA Cables can be used?
  • How do I know if the SSD installed properly?
  • Why am I receiving an Operation Failed message?
  • How do I scan and fix errors on a drive?
  • Why does the screen go blank on reboot?
  • Why did I receive an operation failed message during the cloning process?

Intel® Data Migration Software

  • Before using the Intel® Data Migration Software, please download and review the Intel® Data Migration Software Help file. (From this link, you will have to accept the terms in the license agreement in order to download the "help" document.)
  • The "Detailed Description" section on the download center page contains important information that you might find helpful when installing and using the data migration software.
  • If you experience a performance issue using the Intel 500 Series drives with Microsoft Windows XP*, please install the Acronis AlignTool* - Intel® SSD Edition.
  • The Intel® Data Migration Software isn't compatible with Macintosh* computers. If you're using a Mac* operating system, there are a variety of free tools available for cloning, such as Carbon Copy Cloner*, available at the Boombich Software Web site.

Acronis AlignTool* – Intel® SSD Edition

  • The Acronis AlignTool* – Intel® SSD Edition fixes a partition alignment issue caused by Microsoft Windows XP* installation of New Technology File System (NTFS).
  • The "Detailed Description" section on the download center page contains important information that you might find helpful when installing and using the Acronis AlignTool* – Intel® SSD Edition.

Who do I contact for support on the Intel® Data Migration Software or the Acronis AlignTool* – Intel® SSD Edition?

Intel® Solid-State Drive Toolbox

  • Before beginning the Intel SSD Toolbox installation, review the Release Notes and follow the instructions in the Installation Guide. A Frequently Asked Questions document is also available for your reference.
  • If you experience a performance issue using the Intel 330, 335, or 500 Series drives with Microsoft Windows XP*, please install the Acronis AlignTool* - Intel® SSD Edition.
  • If you need assistance with the installation or experience issues, contact Intel Customer Support.

The Intel® Solid-State Drive Toolbox (Intel® SSD Toolbox) is drive management software that allows you to:

  • View current drive information for Intel® Solid-State Drives (Intel® SSDs), including:
    • Model number, capacity, and firmware version
    • Drive health
    • Estimated drive life remaining
    • SMART attributes (also available for hard disk drives and non-Intel SSDs)
    • IDENTIFY DEVICE information (also available for hard disk drives and non-Intel SSDs)
  • Optimize the performance of an Intel SSD using Trim functionality
  • Optimize the performance of an Intel SSD in RAID 0 using Trim functionality Intel® Rapid Storage Technology (Intel® RST) 11.0 or greater
  • Obtain proactive notifications of new Intel SSD Toolbox software versions for Windows 7* and Windows 8* systems
  • Update the firmware on a supported Intel SSD
  • Run quick and full diagnostic scans to test the read and write functionality of an Intel SSD
  • Check and tune your system settings for optimal Intel SSD performance, power efficiency, and endurance
  • View your system information and hardware configuration, such as central processing unit (CPU), chipset, controller name, and driver versions
  • Run Secure Erase on a secondary Intel SSD

Intel® Solid-State Drive Firmware Update Tool

  • Be sure to back up your data before updating the firmware. The firmware update process is done entirely at your own risk. Before attempting to update the firmware, back up or make copies of all important files. If the Intel SSD firmware update process is interrupted, your Intel SSD may not function properly and you may lose some of your data.
  • If you are a Windows* user, you can now take advantage of the Intel® SSD Toolbox to perform firmware updates.
  • If you are an Apple* or Linux* user, you will continue to use this tool for firmware updates.
  • This firmware will enable your Intel® SSD to deliver the best performance in your PC. Use this update tool to get the latest production firmware.
  • Before initiating the Intel SSD firmware update, be sure to read and precisely follow the instructions included in the firmware update guidelines, readme, and release notes. You may wish to print these instructions for easy reference.
  • If you need any assistance with the firmware update or experience issues, please contact Intel Customer Support.








This applies to:

Intel® Cache Acceleration Software
Intel® Data Migration Software
Intel® SSD 310 Series
Intel® SSD 311 Series
Intel® SSD 313 Series
Intel® SSD 320 Series
Intel® SSD 330 Series
Intel® SSD 335 Series
Intel® SSD 510 Series
Intel® SSD 520 Series
Intel® SSD 525 Series
Intel® SSD 710 Series
Intel® SSD 910 Series
Intel® SSD DC P3600 Series
Intel® SSD DC P3700 Series
Intel® SSD DC S3500 Series
Intel® SSD DC S3700 Series
Intel® SSD Firmware Update Tool
Intel® SSD Pro 2500 Series
Intel® SSD Toolbox
Intel® SSD X18-M Series
Intel® SSD X25-E Series
Intel® SSD X25-M Series
Intel® SSD X25-V Series

Solution ID: CS-034163
Last Modified: 24-Dec-2014
Date Created: 26-Mar-2013
Back to Top