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This document provides some basic troubleshooting tips if your computer does not recognize an Intel® Solid-State Drive (Intel® SSD).
Note If the solution to your issue involves running a low-level format, make sure you back up your data first. All data stored in the SSD is erased after running the low-level format.
Click (+) or the section descriptions to expand the content:
System does not recognize Intel SSD
Make sure both the SATA data cable and SATA port are clean and dirt-free.
Check to see that SATA data cable and SATA power cable have no damage and are properly connected.
Change the SATA port where the SSD is connected.
Check that BIOS setting is properly set, especially the SATA mode setting.
If you have another system available, check the SSD in that system to see if you are getting the same results.
Note Intel SSDs connected via a USB-SATA adapter or enclosure are not visible in the Intel® SSD Toolbox.
An error occurred during the operating system installation
Make sure that the operating system installation DVD is not scratched or dirty.
Use Secure Erase in the Intel SSD Toolbox to run a low-level format, or use the Drive Cleanser included with Intel® Data Migration Software. Try the installation again.
Unable to complete data migration using Intel® Data Migration Software
Intel Data Migration Software can display the following message if you use a third-party USB-to-SATA cable to connect the SSD to your system. In this case, replace the adapter.
If an error occurs during data migration, use Secure Erase in the Intel SSD Toolbox to run a low-level format. You can also use the Drive Cleanser included with Intel Data Migration Software. Try the data migration again.
If your system is configured to boot in UEFI mode, try using the Create Bootable Rescue Media option in the Intel Data Migration Software tool.
BIOS or operating system indicates incorrect drive capacity
The capacity on the Intel SSD label is calculated in decimal notation. Most operating systems calculate a drive capacity in binary notation.
For decimal notation, 1 GB equals 1,000,000,000 bytes
For binary notation, 1 GB equals 1,073,741,824 bytes.
It is normal for the operating system to indicate less drive capacity than what is on the SSD label. If the drive capacity is not the issue, run a low-level format. Use Secure Erase included with Intel SSD Toolbox or the Drive Cleanser included with Intel Data Migration Software. Try again.
This applies to: