Intel® High Performance Solid-State Drives
What Do I Do if a Security Freeze Lock is Detected on the Drive?

If a Security Freeze Lock (UEFI/BIOS recognized the SSD as being plugged in at boot up) is detected on the drive, the drive must be power cycled before you can do a Secure Erase.

To remove the Security Freeze Lock state and continue with the Secure Erase process:

  • Power-cycle the Intel® Solid-State Drive (Intel® SSD). Remove the SATA power cable from the drive and quickly reconnect it while the Intel® Solid-State Drive Toolbox is running. Depending on your system configuration, removal of the Intel® SSD from the system can be required.
    Note Do this process quickly, to make sure the system continues to recognize the Intel SSD.
  • After unplugging and plugging in the SSD, click OK.

The Intel® Solid-State Drive Toolbox rescans the system for the Intel SSD. Once the drive is detected, you can continue with the Secure Erase. If the Security warning message displays again, repeat the power-cycling process, making sure to quickly remove and reconnect the SATA power cable.

If the Intel SSD is not detected:

  • Click OK on the Selected Drive Not Found message. The Intel Solid-State Drive Toolbox home screen displays, and scans the system for drives.

  • Once the Intel SSD is detected, select the Intel SSD on the home screen and click Secure Erase.

If the Intel SSD does not display on the Intel Solid-State Drive Toolbox home screen:

  1. Click Start, right-click Computer > Manage.
  2. Click Device Manager. Right-click Disk drives. Click Scan for hardware changes.
  3. After scanning the system, click Refresh on the Intel Solid-State Drive Toolbox home screen, and try the Secure Erase procedure again.

If the Security Freeze Lock message continues to display, Intel recommends getting a drive utility with Secure Erase and running Secure Erase from that utility.

For more information on running Secure Erase, see the help files in the Intel® Solid-State Drive Toolbox.

Related topics
Intel Solid-State Drive Community
Intel SSD Product Information
Intel Customer Support

Operating System:

Windows Vista *, Windows 7 *, Windows XP *, Windows 8*

This applies to:

Intel® SSD 310 Series
Intel® SSD 311 Series
Intel® SSD 313 Series
Intel® SSD 320 Series
Intel® SSD 330 Series
Intel® SSD 335 Series
Intel® SSD 510 Series
Intel® SSD 520 Series
Intel® SSD 530 Series
Intel® SSD 710 Series
Intel® SSD DC P3600 Series
Intel® SSD DC P3700 Series
Intel® SSD DC S3610 Series
Intel® SSD DC S3710 Series
Intel® SSD Pro 2500 Series
Intel® SSD Toolbox
Intel® SSD X18-M Series
Intel® SSD X25-E Series
Intel® SSD X25-M Series
Intel® SSD X25-V Series

Solution ID: CS-034543
Last Modified: 09-Feb-2015
Date Created: 04-Sep-2013
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