Solid-State Drives and Caching
Intel® High Performance Solid-State Drives
Data Migration FAQs

What is Intel® Data Migration Software?
Intel® Data Migration Software is used to move a client operating system from a hard disk drive (HDD) to an Intel® Solid-State Drive (Intel® SSD). It can be used on a Desktop or Mobile system. For Desktop, the target SSD is plugged into a SATA connector on the motherboard. For Mobile, the SSD is connected using a SATA to USB cable.

The main purpose of this software tool is to complete the cloning in the operating system. If there are issues with the cloning process, use the Bootable Resume Media. This action creates a bootable CD where the Intel Data Migration Software can be ran outside the system OS.

What type of USB to SATA Cables can be used?
Intel provides a USB to SATA cable in the upgrade box, the software is validated with this cable. There are third-party USB to SATA cables that work, but it is important the cable exports the correct model string to the operating system. If the correct model string is not detected, Intel Data Migration Software fails to detect the drive in the operating system, and does not install. Also, the cable must supply power to run the drive, or the drive goes off line and the clone fails.

How do I know if the SSD installed properly?
In device manager under Disk Drives, if the drive starts with Intel® SSD, it installed properly.

Why am I receiving an Operation Failed message?
Operation Failed can be caused by a number of problems. One of them is that Intel Data Migration Software does not recognize the file system on one of the partitions. This issue can be caused by a proprietary file system, or there is an error with the file system. Close down the software and try cleaning up the file systems.

How do I scan and fix errors on a drive?
Complete these steps for all the partitions on the drive, then retry the Intel Data Migration Software tool. If you still get an Operation Failed message, provide the support team with the System report from the platform for analysis.

  1. Click Windows Start > Computer.
  2. Right-click on the drive letter and select Properties.
  3. Click Tools > Check Now. When the User Account Control message displays, click Yes.
  4. Select the automatically fix file system errors check box. Click Start.

 

Why does the screen go blank on reboot?
Intel Data Migration Software completes the cloning operation after a reboot in a pre-OS state that looks like DOS. Some video cards are not able to show the video display mode, which makes the screen blank. A blank screen does not mean that the cloning operation is not running. Look to see if your system has a HDD activity light, or listen for the HDD. If you see activity just leave the unit alone until the operation completes. The last thing the process will do is tell you that the process is done. You can check to see if it is done by pressing any key, if it shuts down the system it is done.

Why did I receive an operation failed message during the cloning process?
Make sure you disable Full Disk Encryption prior to cloning. Also, remove any administrative profiles set up on your system before cloning, or the cloning process fails.

There are normally multiple partitions on the boot drive, the cloning tool moves them one at a time. The size of the partitions also varies, so some complete faster than others. Even if one of the partition cloning operations fail, the others clone and complete. Trying the cloning operation again usually fixes the problem.

Related Topics:
Solid-State Drives Forum
Contact Support

Operating System:

Windows 7 *, Windows 8*

This applies to:

Intel® Data Migration Software
Intel® SSD 310 Series
Intel® SSD 311 Series
Intel® SSD 313 Series
Intel® SSD 320 Series
Intel® SSD 330 Series
Intel® SSD 335 Series
Intel® SSD 510 Series
Intel® SSD 520 Series
Intel® SSD 525 Series
Intel® SSD 710 Series
Intel® SSD DC S3500 Series
Intel® SSD Pro 2500 Series
Intel® SSD X18-M Series
Intel® SSD X25-E Series
Intel® SSD X25-M Series
Intel® SSD X25-V Series

Solution ID: CS-034081
Last Modified: 17-Jul-2014
Date Created: 05-Mar-2013
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