Intel® High Performance Solid-State Drives
Steps That Can Be Taken Before Contacting Support for Intel® Solid-State Drive

Before contacting Intel, review the following troubleshooting tips, and gather the required product information.

Troubleshoot first
Check the SSD troubleshooting wizard for Intel® Solid-State Drive (Intel® SSD).

Determine the warranty provider
If the troubleshooting results indicate that your SSD is defective, check to see that your SSD is still under warranty. If you purchased your computer with the SSD installed, the original equipment manufacturer should be contacted first. To obtain warranty information, refer to warranty FAQ.

If you are not sure who to contact, locate the Serial Number (ISN Number) and Stocking ID Part Number (SA number). These two numbers can be found on the SSD barcode label.

Next, contact Intel customer support. Intel can help you to identify the proper source for getting warranty support.

Before you call
If your SSD is still under warranty, make sure you have the following information available for the customer support agent:

  • The serial number and stocking ID part number for the SSD.
  • Complete description of the symptoms or problem.
  • Computer manufacturer and model number.
  • Troubleshooting steps you have already performed. Customer support might recommend additional steps before processing a warranty request.
  • Be prepared to provide proof-of-purchase information.
Note Intel® Solid-State Drives with physical damage from external causes are not accepted. Intel reserves the right to:
  • Return the product to the customer at company expense with a letter of explanation.
  • Send a letter of explanation to the customer, explaining they are responsible for freight charges if they want the product returned.
Related topics
Find out if your Intel product is covered by warranty
Limited warranties

This applies to:

Intel® SSD 310 Series
Intel® SSD 311 Series
Intel® SSD 313 Series
Intel® SSD 320 Series
Intel® SSD 330 Series
Intel® SSD 335 Series
Intel® SSD 510 Series
Intel® SSD 520 Series
Intel® SSD 525 Series
Intel® SSD 710 Series
Intel® SSD DC P3600 Series
Intel® SSD DC P3700 Series
Intel® SSD DC S3500 Series
Intel® SSD DC S3610 Series
Intel® SSD DC S3700 Series
Intel® SSD DC S3710 Series
Intel® SSD Pro 2500 Series
Intel® SSD X18-M Series
Intel® SSD X25-E Series
Intel® SSD X25-M Series
Intel® SSD X25-V Series

Solution ID: CS-033987
Last Modified: 17-Feb-2015
Date Created: 17-Jan-2013
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