Solid-State Drives and Caching
Intel® High Performance Solid-State Drives
5-year limited warranty

The warranty information provided below is for the 5-year limited warranty.

  1. Who provides the warranty?
    Boxed SSD Products (SSD purchased from a retailer)
    Intel provides a limited warranty on its boxed SSD Products (retail box and reseller box). Please check the warranty details in the boxed SSD warranty document.
    OEM SSD Products (SSD purchased as part of a computer system)
    The manufacturer or supplier from whom you bought your computer system generally provides a warranty. We recommend you consult the warranty documentation that came with your computer system. If you have exceeded the OEM warranty window please check the warranty details in the OEM SSD warranty document.
  2. What is the length of the warranty period?
    Boxed SSD Products (SSD purchased from a retailer)
    For warranty details on boxed SSD products purchased separately from a PC please go to boxed SSD warranty document.
    OEM SSD Products (SSD purchased as part of a computer system)
    If you have purchased your SSD as a part of the computer system and if you have exceeded the OEM warranty window, please check the warranty detail on the OEM SSD warranty document.
  3. Who do I contact to obtain warranty service?
    Boxed SSD Products (SSD purchased from a retailer)
    Contact the original retail outlet, distributor or OEM from whom you purchased your SSD or system. If you are outside of the warranty provided from the seller contact Intel Customer Support.
    OEM SSD Products (SSD purchased as part of a computer system)
    Contact the original company from which you bought your computer system or the system manufacturer. You can also consult the warranty documentation that accompanied your computer system for specific warranty terms and conditions. If you are outside of the warranty period provided from the seller contact Intel Customer Support.
  4. What is "Media Wear-out Indicator" and where can I monitor its value?
    Boxed SSD Products (SSD purchased from a retailer)
    The media wear-out indicator is a SMART (E9) attribute used for monitoring the media wear-out level of an Intel SSD over time. This value can be read using the Intel® Solid-State Drive Toolbox.
    OEM SSD Products (SSD purchased as part of a computer system)

    The media wear-out indicator is a SMART (E9) attribute used for monitoring the media wear-out level of an Intel SSD over time. This value can be read using the Intel® Solid-State Drive Toolbox

    The media wear-out indicator reports a normalized value of 100 (when the SSD is brand new out of the factory) and declines to a minimum value of 1. When the value reads 1, this indicates that the SSD is reaching the wear-out limit, and Intel recommends that the SSD be replaced or a backup performed to help prevent the loss of data.

    For OEM SSD Products, the warranty period ends on the SHORTER OF the specified warranty term or the date when the media wear-out Indicator value for the drive reads 1. For warranty details on OEM SSD Products please go to OEM SSD warranty.

Related Topics:
Intel Product Warranty Information
Intel® Solid-State Drive (SSD) Product Registration Information

This applies to:

Intel® SSD 320 Series
Intel® SSD 520 Series
Intel® SSD 530 Series
Intel® SSD DC S3500 Series
Intel® SSD Pro 2500 Series
Intel® SSD Toolbox

Solution ID: CS-032510
Last Modified: 17-Jul-2014
Date Created: 16-May-2011
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