Intel® High Performance Solid-State Drives
Registration, Warranty, and Return Material Authorization (RMA)

There is no need to register Intel® Solid-State Drives (Intel® SSDs).

Before contacting Intel for warranty support, gather the following information:

  • Description of the symptoms or problem
  • Troubleshooting steps you have taken
  • Proof-of-purchase information (if available)
  • The serial number, SA number, and model number of the Intel® SSD

Intel customer support options:
Live Chat/Phone Support
Online forum - Intel Support Community
Pre-sales support

Note
  • To view your warranty, see Intel® Solid-State Drive Limited Warranties.
  • Make a backup copy, and erase the contents on your Intel SSD, before returning it for warranty or replacement.
  • Only return the Intel® SSD, do not return any accessories.

Use the Intel® SSD Toolbox to identify your Intel SSD information
If you have the Intel SSD Toolbox installed, you can use it to identify your SSD serial number, SA number, and model number.

Manually identify your Intel® SSD information
To manually identify these numbers, look at the label on your Intel SSD. Here are some visual examples, based on different types of Intel Solid-State Drives.

Common errors to avoid when recording your Intel product markings
Do not use secure serial number printed on the product packaging for warranty replacement.

Serial numbers include both upper-case letters and numbers. It is easy to mistake a number for a letter. If you cannot read your Intel serial number, contact Intel customer support.

Related topics
Beyond the Box: Intel® SSD Toolbox 3.0 video (how to install and use)
Troubleshooting: SSD Recognition Issues
Intel® SSD Toolbox
Intel® SSD Firmware Update Tool

 

Intel Knowledge Base Article Disclaimer

Operating System:

OS Independent

This applies to:

Intel® SSD 310 Series
Intel® SSD 330 Series
Intel® SSD 335 Series
Intel® SSD 510 Series
Intel® SSD 530 Series
Intel® SSD 535 Series
Intel® SSD DC S3610 Series
Intel® SSD DC S3710 Series
Intel® SSD Pro 2500 Series
Intel® SSD X18-M Series
Intel® SSD X25-E Series
Intel® SSD X25-M Series
Intel® SSD X25-V Series

Solution ID: CS-031625
Last Modified: 13-Apr-2015
Date Created: 30-May-2010
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