Click the drop-down arrows, and select your region, and product. Click Submit.
Have the SSD serial number and SA number ready, along with your proof-of-purchase, and any other pertinent information. Then select from the options listed:
How do I get a Return Material Authorization (RMA) number?
An Intel customer service agent works with you to see if your drive is eligible for an RMA replacement. For eligible SSDs, the agent creates an RMA request for you, and includes the RMA number in a system-generated email message. This email also has the shipping instructions for retuning your drive.
Read the shipping instructions thoroughly. These instructions include how and where to ship your SSD. The instructions also explain what not to ship: remove any brackets, cables, and accessories from the SSD before shipping. These items cannot be returned to you.
See SSD label examples of where to find your Intel SSD serial and SA number
Look at the label fixed to your Intel SSD. The printed label includes the ISN, or SN (serial number), the SA number, and the model number. Here are some visual examples for several Intel Solid-State Drives:
This example uses the abbreviation SN instead of ISN, for the serial number.
This example shows the serial number printed on a smaller label on the far-left side of the SSD. The model number and SA number are on the larger label.
This example for the Intel® SSD 750 Series shows the locations for the model, ISN, and SA numbers.