Q: The serial number on the SSD drive is different than the secure serial number on the retail box. What is the correct serial number to use when asking for an SSD replacement?
A: Please use the serial number indicated on the drive:
Case-enclosed solid-state drives
310 Series solid-state drive
All boxes: secure serial number
Common errors to avoid when recording your Intel product markings
Serial numbers include both upper-case letters and numbers. Customers sometimes mistake a number for a letter or vice versa.
Some of the most common errors are listed below in the chart.
When you cannot recognize your Intel product serial number, contact Intel customer support.
This applies to: