IntelŽ High Performance Solid-State Drive
Registration, Warranty, and Return Material Authorization (RMA)

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How do I register my Intel® SSD?

You do not need to register an Intel® Solid-State Drive (Intel® SSD). To view your warranty, see Intel® Solid-State Drive Limited Warranties.

What information do I need to provide for a warranty-related issue?

To begin, gather some basic information about your Intel® SSD. This information is needed, whether you choose to submit an online service request, or talk directly to a customer support agent.

  • Serial number
  • SA number
  • Proof-of-purchase

Your serial number and SA number are printed on the label of your SSD. See label examples for where to find the serial and SA number.

The drive summary, in the Intel® SSD Toolbox, has the serial number and model number, but does not have the SA number. You’ll need to look at the label on your drive for this information.

Other helpful information:

  • SSD model number
  • Description of the symptoms or problem
  • Troubleshooting steps you have taken

Where do I submit the request?

Click (+) your preferred method to see instructions for submitting a warranty request:

Submit an online service request

Speak to an agent

How do I get a Return Material Authorization (RMA) number?

An Intel customer service agent works with you to see if your drive is eligible for an RMA replacement. For eligible SSDs, the agent creates an RMA request for you, and includes the RMA number in a system-generated email message. This email also has the shipping instructions for retuning your drive.

Note Read the shipping instructions thoroughly. These instructions include how and where to ship your SSD. The instructions also explain what not to ship: remove any brackets, cables, and accessories from the SSD before shipping. These items cannot be returned to you.
Related topics
Intel® SSD Toolbox
Intel® SSD Firmware Update Tool
Solid-State Drive Support Community

See SSD label examples of where to find your Intel SSD serial and SA number

Look at the label fixed to your Intel SSD. The printed label includes the ISN, or SN (serial number), the SA number, and the model number. Here are some visual examples for several Intel Solid-State Drives:

This example uses the abbreviation SN instead of ISN, for the serial number.

This example shows the serial number printed on a smaller label on the far-left side of the SSD. The model number and SA number are on the larger label.

This example for the Intel® SSD 750 Series shows the locations for the model, ISN, and SA numbers.

Operating System:

OS Independent

This applies to:

IntelŽ SSD 310 Series
IntelŽ SSD 330 Series
IntelŽ SSD 335 Series
IntelŽ SSD 510 Series
IntelŽ SSD 530 Series
IntelŽ SSD 535 Series
IntelŽ SSD DC S3610 Series
IntelŽ SSD DC S3710 Series
IntelŽ SSD Pro 2500 Series
IntelŽ SSD X18-M Series
IntelŽ SSD X25-E Series
IntelŽ SSD X25-M Series
IntelŽ SSD X25-V Series

Solution ID: CS-031625
Last Modified: 30-Sep-2015
Date Created: 30-May-2010
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