Software Products
Intel® Anti-Theft Service (Intel® AT Service)
Locked Laptop Recovery Scenarios for Intel® Anti-Theft Service

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This article describes how to recover your laptop if it becomes locked and the password is unknown.

Intel® Anti-Theft Service will trigger a lock condition for three reasons:

  • No synchronization with the service before the Auto-lock timer is reached (most common).
  • Manually locked through web console option “Secure my device”.
  • A tamper condition is triggered.
Note Do not change the unlock passphrase until the laptop is unlocked and is able to synchronize with the service (connected to the internet).

Preface: Laptop manufacturers use different terms for the same features. The terms used in this document may not be the same for every system and can be used interchangeably in some instances.

This list will try to encompass as many versions of the terms used on the different systems but will be instances where a term is used but not listed here.

Passcode = passphrase, password, unlock passcode, unlock password, unlock passphrase

Note The images below are an example of a secured laptop for the purpose of this document. Your experience may vary. If, after following these directions, you are unable to unlock the laptop with the Platform Recovery ID please contact support. Support options can be found at Telephone Support for the Intel® Anti-Theft Service Provided by McAfee.

Click (+) or the section descriptions to expand the content:

Unlock passcode is known

Unlock passcode is unknown, but Web console credentials are known

Unlock passcode and Web credentials are unknown

Operating System:

Windows 7*, Windows 8*

This applies to:

Intel® Anti-Theft Service (Intel® AT Service)

Solution ID: CS-034444
Last Modified: 19-Oct-2015
Date Created: 31-Jul-2013
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