Software Products
Intel® Anti-Theft Service (Intel® AT Service)
Unable to Synchronize System After Changing System Time and Language Format


Knowledgebase Article

Description
The PC Theft Defense* (PCTD) Service software currently only supports the English (US) language format. There have been reports of issues where customers are not able to synchronize their system after they have changed the system time and language format.

Problem/question
Unable to synchronize PCTD systems after a change was made to the system time and language formats.

Customer environment

  • PCTD software
  • Best Buy* Blue Label* laptops (Sony* or Toshiba*)

Troubleshooting steps
First change the language on the system. To achieve this please follow these steps:

  1. Go Start Menu
  2. Enter Control Panel in search box.
  3. Click on Clock, Language, and Region in control panel.


  4. Click change the date, time or number format. It is just below Region and Language. This will open Region and Language window.

  5. In Region and Language window Select Format to English(United States) in Format Dropdown list.



  6. Click on Apply and Ok.

    Once we change the language format, delete the CertificateDateTime.xml file which is available under C:\ProgramFiles\PCTheftDefense\CertificateDateTime.xml.

Once done with the above steps restart the laptop.

Immediately it should start the rendezvous or synchronization.

If it is not started, just try with Synchronize Settings with Server in PCTD tray Icon:

Cause
The PCTD software currently only supports the English (US) language format the cause of this problem is when the customer changes the operating system's time and language formats.

Additional support links

PC Theft Defense* User Guide
User Login page: http://www.pctheftdefense.com/login.action
Documentation: http://www.pctheftdefense.com/utils/docs/AT_TheftDefense_UserGuide.pdf
FAQs and Top Troubleshooting Topics: http://www.intel.com/p/en_US/support/highlights/sftwr-prod/anti-theft-service/
PC Theft Defense Tutorial (video): http://www.intel.com/pctd/us/Intel_PCTD_Tutorial_V20_Final_HD720p_fullQuality.mp4


Intel® Anti-Theft Service
User Login page: http://atservice.intel.com/login.action
Documentation: https://atservice.intel.com/downloadUserGuide.action
FAQs and Top Troubleshooting Topics: http://www.intel.com/p/en_US/support/highlights/sftwr-prod/anti-theft-service/
Intel® Anti-Theft Service Tutorial (video): http://www.intel.com/pctd/us/Intel_ATservice_Tutorial.mp4

 

Intel Knowledge Base Article Disclaimer

This applies to:

Intel® Anti-Theft Service (Intel® AT Service)

Solution ID: CS-032772
Last Modified: 29-Oct-2014
Date Created: 12-Sep-2011
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