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Warranty information

Who provides the warranty?

OEM processor family
The manufacturer or supplier of your computer system generally provides a warranty. Check the warranty documentation that came with your system for warranty coverage information.
Boxed Processor family
Intel provides a limited warranty on Intel boxed processors (whether purchased separately or as part of a computer system).

What is the length of the warranty period?

OEM processor family
The length of the OEM-provided warranty depends on the OEM. Check the warranty documentation that came with your system to determine the length of the warranty. Or contact your computer manufacturer or place of purchase for warranty information.
Boxed Processor family
Intel offers a three-year limited warranty to original purchasers of Intel boxed processors.

For full warranty text, check the Certificate of Authenticity shipped with the processor, or see the terms of our Boxed Processor limited warranty for details.

Who do I contact to see if the warranty covers my problem?

OEM processor family
Contact your system manufacturer or place of purchase. Check the warranty documentation that came with your system for specific warranty terms and conditions.
Boxed Processor family
Contact the system manufacturer, original place of purchase, distributor, or Intel® Customer Support.

Who do I contact to get warranty service?

OEM processor family
Contact your system manufacturer or place of purchase. Check the warranty documentation that came with your system for specific warranty terms and conditions.
Boxed Processor family
Contact the system manufacturer, original place of purchase, distributor, or Intel® Customer Support.

My system place-of-purchase said my Intel processor warranty is expired. Does Intel provide a warranty extension period for the processor?

OEM processor family
No, Intel does not provide warranty extensions to the original warranty outlined in the documentation that came with your system.
Boxed Processor family
No, Intel does not provide warranty extensions to the original warranty outlined in the documentation that came with your system.

This applies to:
Intel® Celeron® Desktop Processor
Intel® Core™ Duo Processor
Intel® Core™ i3 Desktop Processor
Intel® Core™ i3 Mobile Processor
Intel® Core™ i5 Desktop Processor
Intel® Core™ i5 Mobile Processor
Intel® Core™ i7 Desktop Processor
Intel® Core™ i7 Mobile Processor
Intel® Core™ i7 Mobile Processor Extreme Edition
Intel® Core™ i7 Processor Extreme Edition
Intel® Core™ Solo processor
Intel® Core™2 Duo Desktop Processor
Intel® Core™2 Duo Mobile Processor
Intel® Pentium® 4 Processor Extreme Edition
Intel® Pentium® 4 Processors
Intel® Pentium® D Processor
Intel® Pentium® II Processor
Intel® Pentium® II Xeon® Processor
Intel® Pentium® III Processor
Intel® Pentium® III Xeon® Processor
Intel® Pentium® M Processor
Intel® Pentium® Pro Processors
Intel® Pentium® Processor
Intel® Pentium® Processor for Desktop
Intel® Pentium® Processor with MMX™ Technology
Intel® Xeon® Processor
Mobile Intel® Celeron® Processors
Mobile Intel® Pentium® 4 Processors - M
Mobile Intel® Pentium® II Processors
Mobile Intel® Pentium® III Processor
Mobile Intel® Pentium® Processors
OverDrive® Processors

Solution ID: CS-020033
Date Created: 06-Dec-2004
Last Modified: 31-Oct-2011