Processors
Processors
Replacing the boxed processor fan-heatsink

If you have purchased an Intel® Boxed Processor, it is likely that the box contained a fan-heatsink. Both the processor and fan-heatsink are covered by the 3-year limited warranty.

If the fan-heatsink fails during the warranty period, you may contact your point of purchase directly or Intel Customer Support for a replacement. To contact Intel Customer Support, please refer to the documentation that accompanied your boxed Intel processor.

If you are looking to uninstall or reinstall a working boxed processor fan-heatsink this document should help:
Resetting boxed processor fan-heatsink fasteners / pushpins

Some boxed processors, mainly enthusiast processors based on the LGA2011 socket, do not come with a fan-heatsink in the box. Some examples of these are the Intel® Core™ i7-3820, Intel® Core™ i7-3930K, and the Intel® Core™ i7-3960X Extreme Edition Processors.

Intel Corporation does not provide product recommendations, support or components for non-boxed Intel processors (OEM versions). Installation and warranty information for third party fans and heatsinks should be available from that manufacturer.

OEM systems, such as those manufactured by HP*, Dell* and Gateway* may provide a proprietary fan-heatsink solution. Support for those components should come directly from the system manufacturer. To qualify any particular thermal dissipation solution, a processor must remain within the thermal guidelines during operation. If there is a concern as to why a heatsink does not have a dedicated mechanical fan, contact the system manufacturer.

Related Topics:
Document Description
Desktop Processor Warranty Frequently Asked Questions This document contains answers to the most common questions on processor warranty.
How to identify my desktop processor and fan markings for warranty requests This document reviews Intel® Desktop Processors and sockets and also covers processor markings.
How to apply Thermal Interface Material (TIM)
This document covers the application and removal of thermal interface material for Intel Desktop Processors.

This applies to:

Intel® Celeron® Desktop Processor
Intel® Core™ i3 Desktop Processor
Intel® Core™ i5 Desktop Processor
Intel® Core™ i7 Desktop Processor
Intel® Core™ i7 Processor Extreme Edition
Intel® Core™2 Duo Desktop Processor
Intel® Core™2 Extreme Processor
Intel® Core™2 Quad Processor
Intel® Itanium® Processors
Intel® Pentium® 4 Processor Extreme Edition
Intel® Pentium® 4 Processors
Intel® Pentium® D Processor
Intel® Pentium® Processor Extreme Edition
Intel® Pentium® Processor for Desktop
Intel® Xeon® Processor
Intel® Xeon® Processor 3000 Sequence
Intel® Xeon® Processor 5000 Sequence
Intel® Xeon® Processor 6000 Sequence
Intel® Xeon® Processor 7000 Sequence
Intel® Xeon® Processor E3-1200 Product Family
Intel® Xeon® Processor E7-2800 Product Family
Intel® Xeon® Processor E7-4800 Product Family
Intel® Xeon® Processor E7-8800 Product Family

Solution ID: CS-030119
Last Modified: 13-Feb-2013
Date Created: 19-Jan-2009
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