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Q: Is ACT!* 4.0 supported by TrueSync Plus?
A: Initially, TrueSync Plus did not support ACT!* 4.0. However, an updated ACT! accessor is now available at no cost. To update, run the TrueSync Component Install (TSCI-STARFISH.EXE), from the software and drivers page.
Q: I have synchronized my Contacts . Why do the phone numbers now start with the prefix "+1" and there is no "-" between the third and fourth digit of the local phone number?
A: This is an ACT! formatting issue. There are many countries in the default ACT! database, and each country follows a different format, so the country code is not formatted.
Note: if you are synchronizing ACT! contact data with contact data from another organizer, your must format your phone data in the other organizer in the following TAPI format:
+CountryCode(Area/CityCode)PhoneNumber (Example: +1(800) 123-4567)
The country code is preceded by the plus sign, followed by the area or city code in parentheses, a space, and then the phone number (with or without dashes). If the phone number is not in this format, phone information will not synchronize in any of the phone fields. This could result in duplicate records where a record (already contained in ACT!) has phone information while the record from the other organizer doesn't. If this occurs, you will need to delete the duplicate records. When ACT! phone information is written to another organizer, the dashes in the US phone number are not included. Using the example above, the phone number would be +1(800)1234567.
Q: I am using ACT!* 3.0.6. TrueSync Plus* (TSPlus) only works if I a) end all tasks, b) reinstall TSPlus, and then c) synchronize my contacts. I have to do this every time I restart the computer. Why?
A: Here are some possible solutions that have worked for customers in similar situations:
- If this happens with a Cardfile, we suggest that you do a 'database maintenance' in ACT!. From the File menu, point to Administration, and then click Database Maintenance. select Compress and Reindex database.
- Reinstall ACT!.
- Upgrade your version of ACT! to version 3.0.8 or higher.
Q: Can I synchronize documents created in ACT! with TrueSync Plus?
A: No
Q: After I have synchronized, why don't I see Notes associated with my Contacts?
A: Notes attached to Contacts are not synchronized.
Q: I have made changes to my data in ACT!. Why don't I see them when I synchronize again with another organizer.
A: After you have made changes to your ACT! data, you must SAVE the changes before you synchronize.
This applies to:
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