There are 4 steps in uninstalling TrueSync*.

1. If you are using TrueSync* Desktop as your Personal Information Manager (PIM), then first back-up your data. (If your using TrueSync Plus and your PIM is not TrueSync Desktop, then skip to step 2)
   
   
   • Click on Start
     
   • Click on Programs
     
   • Click on Windows Explorer
     
   • Click on the + next to Program Files
     
   • Click on the + next to Starfish
     
   • Click on the + next to TrueSync Desktop
     
   • Double click on UserData folder.
     
   • Copy the information in the UserData folder
     
   • Create a folder on your desktop called TSBACK and copy the information from UserData to that new folder.
   
   
2. Remove the Software:
   
   
   • Click on Start Bar
     
   • Click on Settings
     
   • Click on Control Panel
     
   • Click on Add/Remove Programs
     
   • Find the TrueSync Desktop and remove
   
   
3. Remove the TrueSync folders:
   
   
   • Click on Start
     
   • Click on Programs
     
   • Click on Windows Explorer*
     
   • Open the Program Files folder
     
   • Find the Starfish subfolder and delete it
     
   • Open the Windows folder
     
   • Find the TrueSync Setup subfolder and delete it
     
   • Open the Windows\Temp folder
     
   • Find the TrueSync Temp subfolder and delete it
   
   
4. Remove the TrueSync Folders from the Windows Registry:
   
   Warning: The following procedure changes the system registry. Incorrect changes to the registry can result in loss of data or system operation. We strongly recommend making a copy of your registry before proceeding. Please consult your Microsoft documentation for detailed instructions for creating a registry backup.
   
   
   • Click on Start
     
   • Click on Run
     
   • Type REGEDIT
     
   • Click on HKEY_LOCAL_MACHINE
     
   • Click on Software
     
   • Open up the Starfish folder and delete all Subfolders
     
     
5. Reboot. The uninstall is now complete.
   
   - Reinstall TrueSync Desktop or TrueSync Plus from the CD Rom. You can also download the software from our web.
   
   - It will ask you for an ISBN Number. You will find this number on the back of the REX card above the second set of foiled numbers (i.e. 1-56712-***.X). Use the dashes and the X is capital.
   
   - Once installed, copy the information that you saved to the TSBACK folder back into the UserData folder.
   

This applies to:

Xircom® REX 5000 (REX5000) Xircom® REX 5001 (REX5001) Xircom® REX 5500 (REX5500) Xircom® REX-PRO5 (REX-PRO5)