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Your feedback is very important to us. To receive technical support for the tools provided in this product and technical information including FAQ's and product updates, you need to be registered for an Intel® Premier Support account on our secure website. Please, register at the Intel Registration Center.
If you have forgotten your password, please email a request to: quad.support@intel.com.
You will find a list of support resources at: http://www.intel.com/software/products/support. This web page will direct you to the support resources that are available to you.
Submitting Issues
This version of the VTune™ Analyzer for Linux* includes a utility that gathers information about your specific system and VTune Analyzer for Linux configuration. The information helps our engineering team analyze your issue and may lead to a faster resolution of the issue. Please run this utility and attach the resulting log file to your support issue on Intel® Premier Support. You can run the utility by entering the following command: /opt/intel/vtune/bin/vtqfagent. The utility specifies the name and location of the generated log file after it runs.
Steps to submit an issue:
- Go to https://premier.intel.com/. Java* and Javascript* and cookies must be enabled in your web browser to submit an issue.
- Type in your Login and Password. Both are case-sensitive. (If you have trouble registering or are unable to access your Premier Support account, go to https://registrationcenter.intel.com/support. There is a link to technical support near the bottom of the page).
- Click Submit.
- Read the Confidentiality Statement and click the I Accept button.
- Click on the Submit Issue link in the left navigation bar.
- Choose Development Environment (tools,SDV,EAP) from the Product Type drop-down list.
- Run /opt/intel/vtune/bin/vtqfagent to generate a log file that includes information about your specific environment and VTune Analyzer for Linux configuration.
- Enter your question, complete the fields in the windows that follow, and attach the log file generated by running /opt/intel/vtune/bin/vtqfagent to successfully submit the issue.
Guidelines for problem report or product suggestion:
- Describe your difficulty or suggestion.
For problem reports, please be as specific as possible, so that we may reproduce the problem. For VTune analyzer problem reports, please include the VTune analyzer's pack and go file, or a small test case.
- Describe your system configuration information.
Be sure to include specific information that may be applicable to your setup: operating system, versions of glibc and kernel, name and version number of installed applications, and anything else that may be relevant to helping us address your issue.
- To report an installation-related issue.
Include the contents of the installation log file with your report. The installation log file is created in this file: /var/log/vtune_install.log.
- If you have an error installing the VTune analyzer for Linux package.
Create a Customer support issue on the Intel Premier Support website and select install error for the issue type.
This applies to:
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