General

Document #3068
Models - CreditCard Token Ring + Modem 33.6 Adapter
OS - Microsoft Windows NT* 4.0
Driver - CTM.SYS
Computer - Generic
Date Modified - July 31, 2001

Before proceeding with the installation please verify you are using the latest drivers for your installation.

Please review the README.TXT file found within the latest installation file set for the most recent information.

PLEASE READ THESE IMPORTANT NOTES BEFORE PROCEEDING

• Verify with the computer's hardware manufacturer that the computer is using the latest BIOS version available and the computer has been verified to be 100% compatible with the Windows* NT 4.0 operating system. Another resource to use is the Windows* NT 4.0 Compatibility List from Microsoft.
  
  
• Verify with Microsoft* that the latest version of the PCMCIA.SYS file is incorporated within the version of Windows* NT 4.0 installed.
  
  
• Verify the Token Ring cable of your CTM-33 is connected to both the CTM adapter and the active network ring (MAU). The LAN section of the Xircom CreditCard Token Ring + Modem 33.6 Adapter will fail to initialize if the Token Ring cable is not connected properly.
  
  

Section 1 - Installation of CTM-33 in Windows* NT 4.0

This section describes installation of the Xircom® CreditCard Token Ring + Modem 33.6 AFTER the Windows* NT 4.0 networking has been installed. Please have the Windows* NT 4.0 installation diskettes and the Xircom® Network Drivers Diskette handy for the adapter installation.

1. Before starting Windows* NT 4.0, properly insert the adapter into an available PCMCIA slot in the computer.
   
   
2. Start Windows* NT 4.0 by rebooting the computer.
   
   
3. Double"click the "My Computer," "Control Panel," and "Network" icons, and the select the "Adapters" tab.
   
   
4. Click the "ADD" button. Windows* NT will pause for a moment while it builds an adapter list.
   
   
5. Click the "Have Disk" button, insert the Xircom Network Drivers Diskette into the computer's floppy-disk drive, and then click the "OK."
   
   
6. You should now see the Xircom CreditCard Token Ring + Modem 33.6 adapter highlighted in the Select OEM Option box. Click "OK."
   
   
7. A network configuration dialog box should appear for the Xircom CreditCard Token Ring + Modem 33.6 Setup. Click the "PC Card" button to review the settings for the adapter, click "OK" when you are finished, and then click "OK" again.
   
   
8. This should add the adapter to the 'Network Adapters:' window. Click "Close."
   
   Windows* NT will bind the protocols to the Xircom CreditCard Token Ring + Modem 33.6 adapter. Windows* NT may prompt to receive information for certain protocols. (Verify the information Windows* NT needs with the network administrator.)
   
   
9. The Network Settings Change box should appear asking to restart the computer. Click "Yes" so Windows* NT will restart and initialize the Xircom CreditCard Token Ring + Modem 33.6 adapter.
   
   After Windows* NT restarts the adapter will be ready to use.
   
   

Section 2 - Networking Installed

This section describes installation of the Xircom CreditCard Token Ring + Modem 33.6 BEFORE the Windows* NT 4.0 networking has been installed.

Please have the Windows* NT 4.0 installation diskettes and the Xircom Network Drivers Diskette handy for the adapter installation.

1. Before starting Windows* NT 4.0, properly insert the adapter into an available PCMCIA slot in the computer.
   
   
2. Start Windows* NT 4.0 by rebooting the computer.
   
   
3. Double-click the "My Computer," "Control Panel," and "Network" icons. Windows* NT 4.0 will prompt for Networking Installation, choose NOT to install the Networking components at this time.
   
   
4. The Windows* NT 4.0 'Network' window should appear. From within this window select the "Adapter" tab.
   
   
5. Click "ADD." Windows* NT will pause for a moment while it builds an adapter list.
   
   
6. Click the "Have Disk" button, insert the Xircom Network Drivers Diskette into the computer's floppy-disk drive, and then click the "OK."
   
   
7. You should now see the Xircom CreditCard Token Ring + Modem 33.6 adapter highlighted in the 'Select OEM Option' box. Click "OK."
   
   
8. A network configuration dialog box should appear for the Xircom CreditCard Token Ring + Modem 33.6 Setup. Click the "PC Card" button to review the settings for the adapter, click "OK" when you are finished, and then click "OK" again.
   
   
9. This should add the adapter to the 'Network Adapters:' window. Click "Close."
   
   
10. From the 'Network' window, add the appropriate protocols, services, and bindings. (verify this information with the network administrator) Windows* NT will bind the protocols to the Xircom CreditCard Token Ring + Modem 33.6 adapter.
    
    Upon completion, Windows* NT will need to be restarted to finish the installation and initialize the CTM-33 adapter.
    
    After Windows* NT restarts, the adapter will be ready to use.
    
    

Section 3 - CTM-33 Installation Before NT 4.0 Networking Installed

This section describes installation of the Modem portion of your Xircom CreditCard Token Ring + Modem 33.6 adapter after the Windows* NT 4.0 networking and the Token Ring section of the adapter is installed and functioning.

Please have the Windows* NT 4.0 installation diskettes and the Xircom Network Drivers Diskette handy for the modem installation.

1. Double"click the "My Computer," "Control Panel," and "Modems" icons. The Install New Modem window should appear.
   
   
2. Put a check mark in the box next to 'Don't detect my modem; I will select it from a list.' Click "Next." Windows* NT will pause for a moment while it builds a modem list.
   
   
3. Click the "Have Disk" button, insert the Network Drivers Diskette into the computer's floppy-disk drive, and then click "OK."
   
   
4. The Xircom CreditCard Token Ring + Modem 33.6 (MF) should now be highlighted in the 'Install New Modem' window. Click "Next."
   
   
5. Windows* NT will now ask "On which ports do you want to install it?", choose "Selected ports."
   
   
6. In the bottom of the window there will be COM ports listed. Highlight one of the COM ports listed that is available and unused on your computer (usually COM3), and then click the "Next."
   
   
7. Windows* NT should now inform you that "Your modem has been setup successfully". Click "Finish." The Modems Properties window should appear.
   
   
8. Click the "Properties" button, go to the section marked as Maximum Speed, and change the number in the box to "115200." Click "OK" and this should bring back the General section of the Modems Properties window.
   
   
9. Click the "Dialing Properties" button in the window. This will bring up the My locations window of the Dialing Properties section. Fill out this window with the information requested pertaining to the telephone system, and then click "OK."
   
   
10. This should bring back the General window of the Modems Properties section. Click "Close." The modem of the Xircom® CreditCard Token Ring + Modem 33.6 Adapter should be ready to use.
    
    

Section 4 - Troubleshooting the CTM-33 Adapter

Note: Shortly after the Begin Login box appears and before you log in, you should see a solid light appear on the MAU (if available) on the port where the CreditCard Token Ring + Modem 33.6 Adapter is connected.

After login, open the Network Neighborhood icon. You should see the names of other computers on the network. If not, continue to the next section.

During the installation, Windows* NT 4.0 will attempt to choose the best settings for the adapter. However, Windows* NT 4.0 does not support plug-n-play, and different situations may keep the adapter from initializing properly after installation. The following is a short section of troubleshooting suggestions that may correct some of these issues. This troubleshooting section should not be considered an exhaustive reference. Please contact Xircom if you are unable to resolve the difficulty.

Issue:
After I installed the adapter and re-booted Windows* NT 4.0, I received a Service Control message reporting that a service or driver did not start.

Investigation:
You can use the Event Viewer to read the error message by performing the following steps:

1. Click "Start" --> "Programs" --> Administrative Tools --> Event Viewer. The Event Viewer will list any errors the system encountered during the boot-up process.
   
   
2. Double-click the bottom error message to start reviewing. (The errors are read from bottom to top.)
   
   

Error messages reporting that the driver failed to start because a device attached to the system is not functioning may be caused by different situations. This error may sometimes be displayed if you have installed another adapter that is not connected to the machine at boot up. It can also be displayed if two different devices are attempting to use the same resources. The solution is to adjust the listed adapter's configuration settings.

To verify the adapter hardware is functioning properly, run the Diagnostic Utility (found on the Diagnostics Diskette) by doing the following:

1. Exit Windows* NT 4.0 and reboot the computer. Choose the MS-DOS selection in the boot up screen.
   
   
2. Verify that CTENABL.DOS (Xircom Card Enabler) is loaded properly. CTENABL.DOS will only load properly from within a CONFIG.SYS file.
   
   Refer to Section 4 of the CTM-33 User's Guide for details. Creation of a DOS boot diskette may be required.
   
   
3. From the DOS prompt, insert the Xircom Diagnostics Disk into the computer's floppy-disk drive. To begin the adapter test, type "javascript:void(null);" and then press "Enter."

• If the adapter passes all diagnostic tests it should function properly within Windows* NT 4.0. Most difficulties with Windows* NT 4.0 may be corrected by adjusting the adapter settings as described later in this section.

• If the diagnostic utility fails to load or fails some of the tests, there may be a hardware malfunction within the adapter or computer. Please contact Xircom. (Technical Support contact information is listed at the end of this document.)

If the adapter passes all diagnostic tests, but fails to initialize within Windows* NT 4.0 you may be able to correct this by adjusting the adapter resource settings.

First, verify which resource settings the computer is presently utilizing:

1. Click "START" button, open the "Programs" menu item, drag over and down to the "Administrative Tools."
   
   
2. Click "Windows NT Diagnostics," and then click the "Resources" tab.
   
   Clicking the different buttons at the bottom of the Diagnostics window (IRQ, I/O PORT, DMA, MEMORY, and DEVICES) will show you the settings being used for each selection.
   
   

After choosing settings that are not being used, modify the adapter settings by performing the following steps:

1. Reboot Windows* NT 4.0 and open the Control Panel.
   
   
2. From the Control Panel, double-click the "Network" icon, and then select the "Adapters" tab.
   
   
3. Click the adapter listing you are using, click the "Properties" button, and then click the "PC Card" button.
   
   
4. Change the memory address to another setting (D4000, D8000, C8000, CC000 or another that is not currently in use by NT).
   
   
5. Click "OK"in the adapter configuration window, and then click the "Close" button in the Network window.
   
   
6. Windows* NT will prompt to restart. Click "Yes."
   
   

These steps may also be used to modify the interrupt, port, and other settings that the adapter driver offers.

Issue:
The adapter initializes fine after the installation, but some other hardware device functions sporadically, or the computer hangs or locks up.

Probable Cause:
Windows* NT may have assigned a resource to the Xircom adapter that is conflicting with another hardware device.

Possible Solution:
Eject the adapter from the computer. This should free the conflicting resource to allow you to change the resource settings for the CTM-33 adapter from the Control Panel / Network screen to correct the issue. For further information on adjusting hardware device resource settings, please review your Microsoft Windows* NT 4.0 documentation.

Issue:
I installed the adapter and can see all other Microsoft computers on the network, but cannot see the Novell Netware Server.

Possible Solution:
Windows* NT 4.0 does not install the Novell NetWare client automatically. Manually verify that the NWLink IPX/SPX Compatible Transport is installed and install the Client Service for NetWare client by performing the following steps:

1. Open the "Control Panel" and double click the "Network" icon.
   
   
2. Select the "Protocols" tab and verify that NWLink IPX/SPX Compatible Transport is loaded.
   
   If it is present, go to step 3.
   
   If it is not, install the protocol
   1. Click "Add."
   2. Highlight the 'NWLink IPX/SPX Compatible Transport and click "OK." Windows* NT 4.0 will prompt for the installation diskettes.
   3. Insert the appropriate diskettes as requested, and then click "OK." This will install the protocol. Windows* NT 4.0 will need to restart to activate the protocol.
   
   
3. Next, from the Network window, select the "Services" tab.
   
   If the Client Service for NetWare is not installed,
   1. Click the "Add" button.
   2. Highlight the NetWare client and click "OK." Windows* NT 4.0 will prompt for the installation diskettes.
   3. Insert the appropriate diskettes as requested by clicking the 'OK' button. This will install the Netware client. Windows* NT 4.0 will need to restart to activate the protocol.
   
   
4. Once you reboot and log into NT 4.0, you should see the NetWare login window.
   
   If you are using a Novell 3.x server click the Preferred Server button, enter the name of the server and click "OK."
   
   If you are using a Novell 4.x server, click the "Default Tree and Context" button, type in the tree and context names, and the click "OK."

If your Windows* and Novell* passwords are different you will be presented with a password dialog box and will need to enter the correct password to log into the Novell server.