This document provides solutions for problems that may possibly occur while installing and connecting the Elite Gateway*.

Power (PWR) LED is not illuminated

1. Check the power adapter connection.
2. If the power adapter or power cord is connected to the gateway, check that the cord is securely plugged into the power socket on the rear of the console.
3. Check that the other end of the power adapter or power cord is securely plugged into the power outlet.
4. If both ends of the power cord are properly connected and there is still no power, the gateway might have a faulty power outlet, power adapter, or power cord.
5. Change to another power outlet or obtain another power cord.

LNK LED is not illuminated

1. Check that the Elite Gateway was connected correctly:
   1. Powered on
   2. Correctly connected
2. Check if the cable connected to an end device is a standard straight through network Ethernet cable.
3. Make sure connectors at both ends are securely seated.

Slot A/B LED is not illuminated

1. Check if the slide-in module card plugged into the port is securely seated.
2. Make sure that the slide-in module card is not damaged.
3. Remove and reinstall the slide-in module.

Line module port LED is not illuminated when you pick up the phone

1. Check Slot A/B LED illumination
2. Check that the RJ11 telephone line is connected correctly between the phone set and line module port

There is no dial tone when you pick up the phone

1. Check the line module port LED illumination
2. Check that the RJ11 telephone line is connected correctly between the phone set and line module port

There is an out-of-service tone when dialing destination phone number

1. Check the dial plan setting (address table, hunt group table and destination table) at the destination phone number

There is not a connected tone when dialing destination phone number

1. Check that the IP network (Ethernet cable, Ethernet port and gateway IP setting) is connected correctly
2. Check that the destination Elite Gateway and phone are available

If all else fails
If the procedures in this section do not solved the problem, reset the gateway by turning the power on and off.

This applies to:

Elite Gateway*