Networking Connectivity
Network Connectivity
Unable to uninstall Intel® Network Connections, Intel® PROSet, or teams

Solution:

Issue
When trying to uninstall Intel® Network Adapter drivers, Intel® PROSet, or adapter teams from Windows* one of the following happens:

  • The uninstall failed.
  • The uninstall requires a system reboot. After rebooting the system, the driver, software, or team failed to uninstall.
  • You get a message that you must uninstall the previous version of Intel® PROSet. When using the uninstall programs feature in Windows* Control Panel, the normal removal of Intel® Network Connections fails.

Resolution
Before starting this procedure, download drivers, and software for Intel® Ethernet Adapters for use during the install step. Follow these steps to resolve the issue:

  1. Remove the phantom adapters from Device Manager.
  2. Uninstall and remove any existing teams and VLANs.
  3. Uninstall the drivers for the NICs via Device Manager.
  4. Reboot.
  5. Install the latest drivers and software.
  6. Re-create any teams and VLANs.

Manual removal of registry items
If the previous solution does not solve the issue, then complete the following steps:


Caution
Make sure you back up your registry before proceeding. Changing or deleting registry keys can have unintended consequences.
  1. Remove the phantom adapters from Device Manager.
  2. Uninstall and remove any existing teams and VLANs.
  3. Using Device Manager, uninstall the drivers for the NICs.
  4. From a command prompt, open regedt32.exe.
  5. Backup the registry, File > Export.
  6. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}
    • Remove the numbered (0001 or 0007) registry keys where its DriverDesc value(s) = the name of your Intel LAN connection.
  7. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}.
    • Remove one of the following registry keys where, in subKey Connection: 
      • Name value= Local Area Connection X and PnpInstanceID value = \ROOT\IANSMINIPORT\xxxx
      • Name value= Local Area Connection X and PnpInstanceID value = PCI/VEN_8086&DEV_xxxxxxxxxxxxxxxxxx
  8. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkCards.
    • Remove the numbered key (1 or 5) where its Description value = the name of your Intel LAN connection(s).
  9. Remove the following keys, if present:
    • HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\ANS
    • HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\DMIX
    • HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\INST_LANGUAGE_PRIV
    • HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\NCS2
    • HKEY_LOCAL_MACHINE\Software\Intel\Prounstl\Dins
    • HKEY_LOCAL_MACHINE\Software\Intel\Prounstl\Services
    • HKEY_LOCAL_MACHINE\Software\Intel\SupportedDevices
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iANSMiniport
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iANSProtocol
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PROSetDX
      • Search in the Uninstall section for Intel(R) Network Connections. If you find a key where the DisplayVersion value equals your PROSet/DMIX version (DisplayVersion = 14.5.1.0), delete this key.({AAA8CA88-8A22-43D1-867F-ABD7944C9815})
  10. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders, and remove the following: 
    • ..\Intel\ANS\
    • ..\Intel\DMIX\
    • ..\Intel\DMIX\Hlp\
    • ..\Intel\DMIX\Resource\
    • ..\Intel\DMIX\uninst\
    • ..\Intel\NS2\
    • ..\Intel\NCS2\Agent\
    • ..\Intel\NCS2\Scripts\
    • ..\Intel\NCS2\WMIProv\
    • ..\Intel\NCS2\WMIProv\MOF\
  11. Save and reboot.
  12. Reinstall drivers and re-create the teams and VLANs.

If the above procedures fail, see the related topic below or reinstall Windows.

Related Topic:
Troubleshooting MSI Uninstall Issues–Intel Pro Network Connections 1713

This applies to:

Intel® 10 Gigabit AF DA Dual Port Server Adapter
Intel® 10 Gigabit AT Server Adapter
Intel® 10 Gigabit CX4 Dual Port Server Adapter
Intel® 10 Gigabit XF LR Server Adapter
Intel® 10 Gigabit XF SR Dual Port Server Adapter
Intel® 10 Gigabit XF SR Server Adapter
Intel® Ethernet Converged Network Adapter X520 Series
Intel® Ethernet Converged Network Adapter X540-T1
Intel® Ethernet Converged Network Adapter X540-T2
Intel® Ethernet Server Adapter I210-T1
Intel® Ethernet Server Adapter I340-F4
Intel® Ethernet Server Adapter I340-T4
Intel® Ethernet Server Adapter I350-F2
Intel® Ethernet Server Adapter I350-F4
Intel® Ethernet Server Adapter I350-T2
Intel® Ethernet Server Adapter I350-T4
Intel® Ethernet Server Adapter X520 Series
Intel® Ethernet Server Adapter X520-DA2
Intel® Ethernet Server Adapter X520-LR1
Intel® Ethernet Server Adapter X520-SR1
Intel® Ethernet Server Adapter X520-SR2
Intel® Ethernet Server Adapter X520-T2
Intel® Gigabit CT Desktop Adapter
Intel® Gigabit EF Dual Port Server Adapter
Intel® Gigabit ET Dual Port Server Adapter
Intel® Gigabit ET Quad Port Server Adapter
Intel® Gigabit VT Quad Port Server Adapter
Intel® PRO/100 Intelligent Server Adapter
Intel® PRO/100 ISA Adapter
Intel® PRO/100 M Desktop Adapter
Intel® PRO/100 S Desktop Adapter
Intel® PRO/100 S Dual Port Server Adapter
Intel® PRO/100 S Management Adapter
Intel® PRO/100 S Server Adapter
Intel® PRO/100 Smart Adapter
Intel® PRO/100 VE Desktop Adapter
Intel® PRO/100 VE Network Connection
Intel® PRO/100 VM Network Connection
Intel® PRO/100+ Adapter
Intel® PRO/100+ Dual Port Server Adapter
Intel® PRO/100+ Management Adapter
Intel® PRO/100+ Server Adapter
Intel® PRO/1000 CT Network Connection
Intel® PRO/1000 F Server Adapter
Intel® PRO/1000 Gigabit Server Adapter
Intel® PRO/1000 GT Desktop Adapter
Intel® PRO/1000 GT Quad Port Server Adapter
Intel® PRO/1000 MF Dual Port Server Adapter
Intel® PRO/1000 MF Server Adapter
Intel® PRO/1000 MF Server Adapter (LX)
Intel® PRO/1000 MT Desktop Adapter
Intel® PRO/1000 MT Dual Port Server Adapter
Intel® PRO/1000 MT Quad Port Server Adapter
Intel® PRO/1000 MT Server Adapter
Intel® PRO/1000 PF Dual Port Server Adapter
Intel® PRO/1000 PF Quad Port Server Adapter
Intel® PRO/1000 PF Server Adapter
Intel® PRO/1000 PM Network Connection
Intel® PRO/1000 PT Desktop Adapter
Intel® PRO/1000 PT Dual Port Server Adapter
Intel® PRO/1000 PT Quad Port Low Profile Server Adapter
Intel® PRO/1000 PT Quad Port Server Adapter
Intel® PRO/1000 PT Server Adapter
Intel® PRO/1000 T Desktop Adapter
Intel® PRO/1000 T Server Adapter
Intel® PRO/1000 XF Server Adapter
Intel® PRO/1000 XT Low Profile Server Adapter
Intel® PRO/1000 XT Server Adapter
Intel® PRO/100B Adapter
Intel® PRO/10GbE CX4 Server Adapter
Intel® PRO/10GbE LR Server Adapter
Intel® PRO/10GbE SR Server Adapter

Solution ID: CS-029916
Last Modified: 21-Jun-2013
Date Created: 11-Nov-2008
Back to Top