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Solution:
When trying to uninstall Intel® Network Adapter drivers, Intel® PROSet, or adapter teams from Windows* one of the following happens:
- The uninstall failed.
- The uninstall requires a system reboot. After rebooting the system, the driver, software, or team failed to uninstall.
- You get a message that you must uninstall the previous version of Intel® PROSet. When using the uninstall programs feature in Windows* Control Panel, the normal removal of Intel® Network Connections fails.
Resolution
Before starting this procedure you should download and save the latest drivers and software to use during the install step.
Download Drivers and software for Intel® Ethernet Adapters
Follow these steps to resolve this issue:
- Remove the phantom adapters from Device Manager
- Uninstall and remove any existing teams.and VLANs
- Uninstall the drivers for the NICs via Device Manager.
- Reboot
- Install the latest drivers and software
- Re-create any teams and VLANs
Manual removal of registry items
If the previous solution does not solve the issue, then complete the following steps:
Caution |
Make sure you back up your registry before proceeding. Changing or deleting registry keys can have unintended consequences. | |
- Remove the phantom adapters from Device Manager.
- Uninstall and remove any existing teams and VLANs..
- Using Device Manager, uninstall the drivers for the NICs.
- From a command prompt, open regedt32.exe.
- Backup the registry by choosing File > Export.
- Go to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}
- Remove the numbered (0001 or 0007) registry keys where its DriverDesc value(s) = the name of your Intel LAN connection.
- Go to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}
- Remove one of the following registry keys where, in subKey Connection
- Name value= Local Area Connection X and PnpInstanceID value = \ROOT\IANSMINIPORT\xxxx
- Name value= Local Area Connection X and PnpInstanceID value = PCI/VEN_8086&DEV_xxxxxxxxxxxxxxxxxx
- Go to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkCards
- Remove the numbered key (1 or 5) where its Description value = the name of your Intel LAN connection(s).
- Remove the following keys, if present:
- HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\ANS
- HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\DMIX
- HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\INST_LANGUAGE_PRIV
- HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\NCS2
- HKEY_LOCAL_MACHINE\Software\Intel\Prounstl\Dins
- HKEY_LOCAL_MACHINE\Software\Intel\Prounstl\Services
- HKEY_LOCAL_MACHINE\Software\Intel\SupportedDevices
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iANSMiniport
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iANSProtocol
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PROSetDX
- Search in the Uninstall section for "Intel(R) Network Connections". If you find a key where the DisplayVersion value equals your PROSet/DMIX version (DisplayVersion = 14.5.1.0), delete this Key.({AAA8CA88-8A22-43D1-867F-ABD7944C9815})
- Remove the following under:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders
- ..\Intel\ANS\
- ..\Intel\DMIX\
- ..\Intel\DMIX\Hlp\
- ..\Intel\DMIX\Resource\
- ..\Intel\DMIX\uninst\
- ..\Intel\NS2\
- ..\Intel\NCS2\Agent\
- ..\Intel\NCS2\Scripts\
- ..\Intel\NCS2\WMIProv\
- ..\Intel\NCS2\WMIProv\MOF\
- Save and reboot.
- Reinstall drivers and re-create the teams and VLANs
If the above procedures fail, see the related topic below or reinstall Windows.
Related Topic:
Troubleshooting MSI Uninstall Issues–Intel Pro Network Connections 1713
This applies to:
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