Networking Connectivity
Network Connectivity
VLANs and ANS teams disabled after applying hotfixes for Windows Server* 2003

Symptom(s):
This article only applies to systems based on Intel® Itanium® processor systems running Windows Server* 2003 with Intel® PROSet software version 11.1 or earlier. Systems running Intel PROSet software version 11.2 or later are not affected.

If the latest Intel PROSet software is not installed when applying the operating system hot fix, VLANs and adapter teams are disabled as indicated by a "yellow bang", error 37 in the device manager.

Cause:
At the time of publication, this issue was associated with applying the hotfix associated with Microsoft* Knowledge Base Article 924897*. Microsoft could issue a newer hotfix and article in the future, which replaces the referenced article. The issue is also known to apply to earlier versions of the hotfix that are no longer published by Microsoft.

Identify your version of Intel PROSet software by:

  1. Opening Windows Device Manager
  2. Double clicking the Intel® Network Adapter
  3. Selecting the "Link Speed" tab in the adapter properties.
  4. Read the version number from near the top of the "Link Speed" Window as shown in figure 1.


Figure 1
Intel PROSet Software Version Information

Solution:
Upgrading to Intel PROSet software version 11.2 or later resolves this issue.

Operating System:

Windows Server 2003 for Itanium-based Systems*

This applies to:

Intel® 10 Gigabit XF SR Dual Port Server Adapter
Intel® 10 Gigabit XF SR Server Adapter
Intel® PRO/100 Intelligent Server Adapter
Intel® PRO/100 S Desktop Adapter
Intel® PRO/100 S Dual Port Server Adapter
Intel® PRO/100 S Management Adapter
Intel® PRO/100 S Server Adapter
Intel® PRO/100+ Adapter
Intel® PRO/100+ Dual Port Server Adapter
Intel® PRO/100+ Management Adapter
Intel® PRO/100+ Server Adapter
Intel® PRO/1000 CT Network Connection
Intel® PRO/1000 Gigabit Server Adapter
Intel® PRO/1000 GT Desktop Adapter
Intel® PRO/1000 MF Dual Port Server Adapter
Intel® PRO/1000 MF Server Adapter
Intel® PRO/1000 MF Server Adapter (LX)
Intel® PRO/1000 MT Desktop Adapter
Intel® PRO/1000 MT Dual Port Server Adapter
Intel® PRO/1000 MT Quad Port Server Adapter
Intel® PRO/1000 MT Server Adapter
Intel® PRO/1000 PF Dual Port Server Adapter
Intel® PRO/1000 PF Server Adapter
Intel® PRO/1000 PT Desktop Adapter
Intel® PRO/1000 PT Dual Port Server Adapter
Intel® PRO/1000 PT Quad Port Server Adapter
Intel® PRO/1000 T Desktop Adapter
Intel® PRO/1000 T Server Adapter
Intel® PRO/1000 XF Server Adapter
Intel® PRO/1000 XT Low Profile Server Adapter
Intel® PRO/1000 XT Server Adapter
Intel® PRO/10GbE CX4 Server Adapter
Intel® PRO/10GbE LR Server Adapter
Intel® PRO/10GbE SR Server Adapter

Solution ID: CS-025516
Last Modified: 07-Oct-2013
Date Created: 01-Feb-2007
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