Networking Connectivity
Network Connectivity
Intel® PROSet for Device Manager tabs are not visible through Remote Connections

Symptom(s):

Intel® PROSet for Device Manager tabs are not visible through Terminal Services when viewed through Microsoft* Internet Explorer. The tabs are visible when a user is logged on locally to the Server. An event ID 20 is also logged to the event log.

Logging in via Remote Desktop Protocol (RDP) or computer scripts that access the WMI layer for advanced features of an Intel® network adapter may fail.

Cause:

The default user when accessing the Intel® network adapter remotely or through machine scripts is the "Interactive User."

Solution:

Change the default user account from "interactive user" to a user with administrative rights.

For Windows 2000*:

  1. On the target system, click the Start menu and click Run.
  2. Type "dcomcnfg" in the text field, click OK. The DCOM configuration properties window will open.
  3. In the Applications tab, highlight NCS2Prov and click Properties.
  4. In the NCS2Prov Properties window, click the Identify tab. Change the user account to "the launching user"
  5. Click OK to exit the NCS2Prov Properties window. Click OK to exit DCOM configuration.

For Windows XP* and Windows 2003 Server*:

  1. On the target system, click the Start menu and click Run.
  2. Type dcomcnfg in the text field and click OK. The Component Services Console Root window will open.
  3. In the left pane, double-click Component Services, Computers, My Computer, and DCOM Config.
  4. In either pane, right-click NCS2Prov and select Properties. The DCOM configuration properties window will open.
  5. In the NCS2Prov Properties window, click the Identify tab. Change the user account to "the launching user."
  6. Click OK to exit the NCS2Prov Properties window. Close the Component Services window.

Related Topic:
Intel® PROSet configuration tabs are missing

This applies to:

Intel® 10 Gigabit AF DA Dual Port Server Adapter
Intel® 10 Gigabit AT Server Adapter
Intel® 10 Gigabit CX4 Dual Port Server Adapter
Intel® 10 Gigabit XF LR Server Adapter
Intel® 10 Gigabit XF SR Dual Port Server Adapter
Intel® 10 Gigabit XF SR Server Adapter
Intel® Ethernet Converged Network Adapter X520 Series
Intel® Ethernet Converged Network Adapter X540-T1
Intel® Ethernet Converged Network Adapter X540-T2
Intel® Ethernet Server Adapter I210-T1
Intel® Ethernet Server Adapter I340-F4
Intel® Ethernet Server Adapter I340-T4
Intel® Ethernet Server Adapter I350-F2
Intel® Ethernet Server Adapter I350-F4
Intel® Ethernet Server Adapter I350-T2
Intel® Ethernet Server Adapter I350-T4
Intel® Ethernet Server Adapter X520 Series
Intel® Ethernet Server Adapter X520-DA2
Intel® Ethernet Server Adapter X520-LR1
Intel® Ethernet Server Adapter X520-SR1
Intel® Ethernet Server Adapter X520-SR2
Intel® Ethernet Server Adapter X520-T2
Intel® Gigabit CT Desktop Adapter
Intel® Gigabit ET Dual Port Server Adapter
Intel® Gigabit ET Quad Port Server Adapter
Intel® Gigabit ET2 Quad Port Server Adapter
Intel® PRO/100 M Desktop Adapter
Intel® PRO/100 S Desktop Adapter
Intel® PRO/100 S Dual Port Server Adapter
Intel® PRO/100 S Management Adapter
Intel® PRO/100 S Server Adapter
Intel® PRO/100 VE Desktop Adapter
Intel® PRO/100+ Adapter
Intel® PRO/100+ Dual Port Server Adapter
Intel® PRO/100+ Management Adapter
Intel® PRO/100+ Server Adapter
Intel® PRO/1000 CT Network Connection
Intel® PRO/1000 F Server Adapter
Intel® PRO/1000 Gigabit Server Adapter
Intel® PRO/1000 GT Desktop Adapter
Intel® PRO/1000 GT Quad Port Server Adapter
Intel® PRO/1000 MF Dual Port Server Adapter
Intel® PRO/1000 MF Server Adapter
Intel® PRO/1000 MF Server Adapter (LX)
Intel® PRO/1000 MT Desktop Adapter
Intel® PRO/1000 MT Dual Port Server Adapter
Intel® PRO/1000 MT Quad Port Server Adapter
Intel® PRO/1000 MT Server Adapter
Intel® PRO/1000 PF Dual Port Server Adapter
Intel® PRO/1000 PF Quad Port Server Adapter
Intel® PRO/1000 PF Server Adapter
Intel® PRO/1000 PT Desktop Adapter
Intel® PRO/1000 PT Dual Port Server Adapter
Intel® PRO/1000 PT Quad Port Low Profile Server Adapter
Intel® PRO/1000 PT Quad Port Server Adapter
Intel® PRO/1000 PT Server Adapter
Intel® PRO/1000 T Desktop Adapter
Intel® PRO/1000 T Server Adapter
Intel® PRO/1000 XF Server Adapter
Intel® PRO/1000 XT Low Profile Server Adapter
Intel® PRO/1000 XT Server Adapter
Intel® PRO/10GbE CX4 Server Adapter
Intel® PRO/10GbE LR Server Adapter
Intel® PRO/10GbE SR Server Adapter

Solution ID: CS-020166
Last Modified: 07-Oct-2013
Date Created: 10-Jan-2005
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