In July 2000, Intel announced that interactive support for EtherExpress™ PRO/100 EISA and PRO/100 PCI LAN adapters will end at 5:00pm (PST) on October 31, 2000. Interactive support will be discontinued at that time. The Limited Lifetime Warranty that was included in your product purchase will continue to be honored. For instructions on how to obtain a warranty replacement, see the paragraph below titled "What if my EtherExpress PRO/100 EISA or PRO/100 PCI LAN adapter fails? How will I obtain a warranty replacement?"
The following product is affected:
||EtherExpress PRO/100 PCI LAN Adapter|
||EtherExpress PRO/100 EISA LAN Adapter|
Q1. What if I have problems with my EtherExpress LAN Adapter and need an RMA. Will you still honor the warranty?
A1. The EtherExpress PRO/100 EISA and PRO/100 PCI LAN adapters have a Limited Lifetime Warranty that Intel will continue to honor. Each product will be replaced with an identical or similar product.
Q2. What if my EtherExpress LAN Adapter fails? How will I obtain a warranty replacement?
A2. Go to the EtherExpress RMA form. Print this form, fill it out and follow the directions to fax it to the Intel RMA department. Proof-of-purchase showing that you are the original owner is required.
Q3. Where can I get assistance on EtherExpress PRO/100 EISA and PRO/100 PCI LAN adapters after October, 2000?
A3. It is expected that web-based self-help support will continue through December 2000 and that all the drivers and configuration files will be available for download, and all troubleshooting information will still be available.
Q4. How long will Intel provide drivers for the EtherExpress PRO/100 EISA and PRO/100 PCI LAN adapters?
A4. Drivers for the EtherExpress PRO/100 EISA and PRO/100 PCI LAN adapters are available for Microsoft Windows* 95, Windows NT* 4.0, Windows* 2000 and with Novell NetWare* servers through version 5.1 (assembly specification 3.31 only). Intel will not be developing new drivers for these products.
This applies to: