Networking Connectivity
IntelŽ Boot Agent
System hangs on boot after upgrading IntelŽ Boot Agent (PXE)

Symptom(s):
After updating the Intel® Boot Agent software, also known as Preboot Execution Environment (PXE) image, on an Intel® Network Adapter, the system hangs on boot.

Cause:
The computer system BIOS does not support the latest PXE image. This issue is not caused by the Intel Boot Agent software.

Solution:

If you cannot boot your system after upgrading the Intel Boot Agent software, you should be able to resolve the issue by following the steps for one of the options below.

Your best option is to upgrade your computer BIOS.

  1. Contact your system manufacturer for an updated BIOS.
  2. You must remove the Intel® Network Adapter from your system before updating the BIOS.
  3. Your system will boot normally after removal of the Intel Network Adapter.
  4. Follow your system manufacturer's instructions for upgrading the BIOS.
  5. After the BIOS upgrade completes and you have confirmed that the computer functions normally, install the Intel Network Adapter.
  6. The system should now boot normally.

If you have access to a different computer, you should be able to use the other computer to restore an earlier version of Intel® Boot Agent.

  1. Install the Intel Network Adapter in another computer.
  2. Use the Intel Boot Agent software on the CD that came with your adapter to restore the earlier software version.
    Note If you do not have the CD, you can download an earlier version of Intel Boot Agent.
  3. After installing the earlier version of Intel Boot Agent software, move the adapter back to the original computer system. 

This applies to:

IntelŽ 10 Gigabit AF DA Dual Port Server Adapter
IntelŽ 10 Gigabit AT Server Adapter
IntelŽ 10 Gigabit AT2 Server Adapter
IntelŽ 10 Gigabit CX4 Dual Port Server Adapter
IntelŽ 10 Gigabit XF LR Server Adapter
IntelŽ 10 Gigabit XF SR Dual Port Server Adapter
IntelŽ 10 Gigabit XF SR Server Adapter
IntelŽ Boot Agent
IntelŽ Ethernet Converged Network Adapter X520 Series
IntelŽ Ethernet Converged Network Adapter X540-T1
IntelŽ Ethernet Converged Network Adapter X540-T2
IntelŽ Ethernet Converged Network Adapter X710 Series
IntelŽ Ethernet Converged Network Adapter XL710 Series
IntelŽ Ethernet Server Adapter I210-T1
IntelŽ Ethernet Server Adapter I340-F4
IntelŽ Ethernet Server Adapter I340-T4
IntelŽ Ethernet Server Adapter I350-F2
IntelŽ Ethernet Server Adapter I350-F4
IntelŽ Ethernet Server Adapter I350-T2
IntelŽ Ethernet Server Adapter I350-T4
IntelŽ Ethernet Server Adapter X520 Series
IntelŽ Ethernet Server Adapter X520-DA2
IntelŽ Ethernet Server Adapter X520-LR1
IntelŽ Ethernet Server Adapter X520-SR1
IntelŽ Ethernet Server Adapter X520-SR2
IntelŽ Ethernet Server Adapter X520-T2
IntelŽ Gigabit CT Desktop Adapter
IntelŽ Gigabit EF Dual Port Server Adapter
IntelŽ Gigabit ET Dual Port Server Adapter
IntelŽ Gigabit ET Quad Port Server Adapter
IntelŽ Gigabit ET2 Quad Port Server Adapter
IntelŽ PRO/100 M Desktop Adapter
IntelŽ PRO/100 S Desktop Adapter
IntelŽ PRO/100 S Dual Port Server Adapter
IntelŽ PRO/100 S Server Adapter
IntelŽ PRO/1000 F Server Adapter
IntelŽ PRO/1000 GT Desktop Adapter
IntelŽ PRO/1000 GT Quad Port Server Adapter
IntelŽ PRO/1000 MF Dual Port Server Adapter
IntelŽ PRO/1000 MF Server Adapter
IntelŽ PRO/1000 MF Server Adapter (LX)
IntelŽ PRO/1000 MT Dual Port Server Adapter
IntelŽ PRO/1000 MT Quad Port Server Adapter
IntelŽ PRO/1000 MT Server Adapter
IntelŽ PRO/1000 PF Dual Port Server Adapter
IntelŽ PRO/1000 PF Quad Port Server Adapter
IntelŽ PRO/1000 PF Server Adapter
IntelŽ PRO/1000 PT Desktop Adapter
IntelŽ PRO/1000 PT Dual Port Server Adapter
IntelŽ PRO/1000 PT Quad Port Low Profile Server Adapter
IntelŽ PRO/1000 PT Quad Port Server Adapter
IntelŽ PRO/1000 PT Server Adapter
IntelŽ PRO/10GbE CX4 Server Adapter
IntelŽ PRO/10GbE LR Server Adapter
IntelŽ PRO/10GbE SR Server Adapter

Solution ID: CS-029436
Last Modified: 03-Sep-2014
Date Created: 16-Jun-2008
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