Networking Connectivity
IntelŽ 10 Gigabit XF SR Dual Port Server Adapter
Problem ejecting dual port server adapters

Symptom(s):

On an Intel® Server System SR9000MK4U, the following dual port server adapters cannot be removed using the system's Hot Plug functionality: 

  • Intel® PRO/1000 PT Dual Port Server Adapter
  • Intel® 10 Gigabit XF SR Dual Port Server Adapter 
  • Intel® 82598EB 10 Gigabit AF Dual Port Network Connection

After pressing the hotplug power on/off switch on the server, a message similar to the following is displayed:

Problem Ejecting Intel® 10 Gigabit XF SR Dual Port Server Adapter #N
The device cannot be stopped because of an unknown error.  Since this device is still being used, do not remove it.

Solution:
Use the Windows* Safely Remove Hardware utility to remove the adapters.

Operating System:

Windows Server 2003 for Itanium-based Systems*

This applies to:

IntelŽ 10 Gigabit XF SR Dual Port Server Adapter
IntelŽ PRO/1000 PT Dual Port Server Adapter
IntelŽ Server System SR9000MK4U

Solution ID: CS-028369
Last Modified: 07-Oct-2013
Date Created: 23-Sep-2007