Networking Connectivity
IntelŽ PRO/1000 GT Desktop Adapter
IntelŽ PRO/1000 GT Desktop Adapter Fails to Install Using Microsoft* RIS

Symptom(s):
In certain client/server combinations, the attempt to install a client system with an Intel® PRO/1000 GT Desktop Adapter using Microsoft* Remote Installation Services may fail during the text mode portion of Windows* setup with the following error message:

"The operating system image you selected does not contain the necessary drivers for your network adapter. Try selecting a different operating system image. If the problem persists, contact your administrator. Setup cannot continue. Press any key to exit."
This error may show despite the fact that the selected image contains the latest driver for the Intel PRO/1000 GT Desktop Adapter.

Cause:
There are three possible causes:

  1. The network boot image (Intel Boot Agent) on your Intel PRO/1000 GT Desktop Adapter maybe out of date.
  2. The client image may contain an older driver that does not recognize the Intel PRO/1000 GT Desktop Adapter.
  3. This maybe a problem in the Microsoft operating system, as described in Microsoft knowledge base article 823658.

Solution:
Please ensure that you update the Intel Boot Agent on your network card to the newest version. This can be downloaded at:
http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=412

Your image must contain the latest drivers. Download the latest drivers for the Intel® PRO/1000 GT Desktop Adapter.

If updating the Intel® Boot Agent on your adapter and adding the latest drivers to your image does not resolve the problem, please visit Microsoft's support Web site and browse to the following KB article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;823658*

Step by step instructions of how to build an image for a system with an Intel® Network Adapter for Microsoft Remote Installation Services can be found here:
http://support.intel.com/support/network/sb/CS-028856.htm

Operating System:

Windows Server 2003 Enterprise x64 Edition*, Windows 2000 *, Windows XP Professional*, Windows XP Home Edition*, Windows Server 2003 *, Windows XP Media Center Edition*, Windows 2000 Server*, Windows 2000 Advanced Server*, Windows Server 2003 Standard Edition*

This applies to:

IntelŽ PRO/1000 GT Desktop Adapter



Solution ID: CS-021755
Last Modified: 25-Sep-2014
Date Created: 27-Oct-2005
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