• In the NetportExpress™ print server Group list, select the group for the model of the missing print server or select All.

• To search for all NetportExpress™ print servers on the network, click the Find button.

• Check the activity light on the NetportExpress™ print server. If the light blinks red in a pattern, the NetportExpress print server wont appear in the list of print servers. Check the network connection.

• Reset the print server. Wait 60 seconds and then click the Find button in NetPort® Manager.

• Connect the print server with a different network cable.

• Connect the print server to the same network segment as your workstation.

For Microsoft* networks

• Make sure your workstation is running the NetBIOS protocol, and either the NetBEUI or TCP/IP protocol. If the workstation is running TCP/IP but not NetBEUI, the NetportExpress print server must have an IP address before Netport Manger can communicate with that print server. To see if the print server has an IP address, press the Test Page or Diag. button on the print server and print a test page.

For Novell* networks

• Make sure the IPX/SPX* protocol is running on the workstation.

• Make sure the IPX/SPX is enabled in Netport Manager. From the Netport Manager Options menu, click Netport Manager and click the Protocols tab. Also, click the Communications tab and make sure the search options are enabled.

• Make sure the "Reply to Get Nearest Server" function is set to ON on at least one local server.

For token ring networks

• Check the data rate switch on the NetportExpress™ print server. Also, try connecting the print server to the same logical ring as your workstation. If you leave the Source Routing option blank (or click None) for the print server, it doesn't send traffic across a source-routing bridge.

This applies to:

Intel® NetportExpress™ 10 and 10/100 Print Servers Intel® NetportExpress™ PRO and PRO/100 Print Servers