Networking Connectivity
Intel® NetportExpress™ 10 and 10/100 Print Servers
Common Issues

Can't see my print server in NetPort® Manager
Can't see my print server in Intel's Add Printer Wizard
My printer isn't listed in Intel's Add Printer Wizard
Can't print
Can't print now but could before
Characters don't print correctly
Graphics don't print correctly
Incomplete banner pages
Printing is slow
Can't print a test page
Serial printer prints incorrectly
Activity light blinks red
No lights on NetportExpress™ print server
Setting the parallel port speed

Can't see my print server in NetPort® Manager

  • In the NetportExpress™ print server Group list, select the group for the model of the missing print server or select All.
  • To search for all NetportExpress™ print servers on the network, click the Find button.
  • Check the activity light on the NetportExpress print server. If the light blinks red in a pattern, the print server won't appear in the list of print servers. Check the network connection.
  • Reset the print server. Wait 60 seconds and then click the Find button in NetPort Manager.
  • Connect the print server with a different network cable.
  • Connect the print server to the same network segment as your computer.
For Microsoft* networks
Make sure your workstation is running the NetBEUI or TCP/IP protocol. If the workstation is running TCP/IP but not NetBEUI, the NetportExpress print server must have an IP address before NetPort Manager can communicate with that print server. To see if the print server has an IP address, press the Test Page or Diag. button on the print server and print a test page. To set the IP address, see Setting an IP address using ARP.

For Novell* networks

  • Make sure the IPX/SPX* protocol is running on the workstation.
  • Make sure the IPX/SPX is enabled in NetPort Manager. From the NetPort Manager Options menu, click NetPort Manager and click the Protocols tab. Also, click the Communications tab and make sure the search options are enabled.
  • Make sure the "Reply to Get Nearest Server" function is set to ON on at least one local server.
For NetportExpress 10/100 print servers
Make sure that you haven't disabled protocols on the print server. Microsoft* Printing or Novell* Printing must be enabled. To communicate across routers on a Microsoft network, Microsoft Printing and TCP/IP Printing must be enabled. To check in NetPort Manager or Web NetPort Manager, click Options and then click Protocol Enable/Disable.

For token ring networks
Check the data rate switch on the NetportExpress print server. Also, try connecting the print server to the same logical ring as your workstation. If you leave the Source Routing option blank (or click None) for the print server, it doesn't send traffic across a source-routing bridge.

Can't see my print server in Intel's Add Printer Wizard

  • Check the activity light on the NetportExpress™ print server. If the light blinks red in a pattern, the print server won't appear in the list of print servers. Check the network connection.
  • Reset the print server. Wait 60 seconds and then click the Refresh button.
  • Connect the print server with a different network cable.
  • Connect the print server to the same network segment as your workstation.
To type the Path to the print server and port
Use this format: \\name\port
where
name is the name you specified for the print server in NetPort Manager. The default name is the device ID printed on the bottom of the print server.
port is the name you specified for the port in NetPort Manager. The default port names are PR_LPT1, PR_LPT2, and PR_COM1.

Example: \\PR20101B\PR_LPT1

Passwords: If you have set a printer password for the print server port, type one of the following for port

1password (for parallel port 1)

2password (for parallel port 2)

3password (for the serial port)

Where password is the password you set for the port. Be sure to include 1, 2, or 3 before the password.

My printer isn't listed in Intel's Add Printer Wizard

If you have a setup disk
Click Have Disk and install the driver from the disk or CD that came with your printer.

If you don't have a setup disk
Select another similar printer model. For information, see your printer documentation.

If your printer uses it's own setup program

  1. Click Cancel, and Yes to install the NetportExpress Network Port.

  2. Run the printer's setup program and select the print server and port from the list of ports (listed in this format: name-port, where name is the name of the print server, and port is the share name for the port on the print server).

    If the print server isn't listed, select a local port (for example, LPT1), and finish the printer setup program. Then from your Printers folder, right-click the printer and click Properties.

    • Windows NT*: Click the Ports tab and select the print server and port listed.
    • Windows* 95/98: Click the Details tab and select the print server and port from the drop-down list.
For more information about running your printer's setup program, see your printer documentation.

Can't print

  • Parallel port speed setting is incorrect. The parallel port speed should match the printer speed. See Setting the parallel port speed.
  • Printer is offline. Check the printer to see if it is out of paper or jammed. Print a self-test page to make sure the printer is operational.
  • Printer cable is too long or bad. Make sure the printer cable is stamped "1284 compliant" or does not exceed six feet in length. If you suspect something is wrong with the cable, replace it with a known good cable.
  • Print server is not functioning. Check the Activity light on the NetportExpress print server. If it is blinking red, see Activity light blinks red.
    Press the Test Page or Diag button on the print server to print a test page and make sure the print server and printer are communicating.
  • Print server is not configured correctly. Check Status in NetPort Manager or Web NetPort Manager.
  • Workstation is not configured correctly. Make sure the workstation is configured to print to the NetportExpress print server. Also make sure the workstation is using the printer driver for the printer connected to the print server.
  • PostScript* printing: Configure your printer driver to send a CTRL-D before each print job. See the properties for your printer driver.
  • Novell* printing: Another print server may be servicing the queue. Select a different queue, change the queue that the other print server's using, or specify the exact printer you want.
    Even if a serial printer is not plugged in to the NetportExpress print server's serial port, the serial port might be configured to service a queue and use only XON/XOFF handshaking. Try removing the serial port configuration.

Can't print now but could before

  • Printer is offline. Check the printer to see if it is out of paper or jammed. Print a self-test page to make sure the printer is operational.
  • Print server is not functioning. Check the Activity light on the NetportExpress print server. Press the Test Page or Diag button on the device to print a test page to check the print server configuration.
  • Microsoft* network printing: Someone changed the print server name, port share name, or printer password. If you change the name or port share name, or set or change a printer password on the print server after you configure a workstation to print, run the NetportExpress Add Printer Wizard and configure the workstation to print using the new name or password.
    If the PC was set up to print with a printer password and you change or remove the password on the print server, you can view to properties of the printer on the PC (Right-click on the printer in the printers folder and click Properties) and change the password. On Windows* 95, Windows 98 and Windows Me: Click the Details tab and click Port Settings. On Windows NT*, click the Ports tab and click Configure Port.
  • Novell* printing: Someone changed the print server name. If you change the name or port share name of your NetportExpress™ print server after you have configured it, the new name won't appear in the print servers list and the printer may not recognize the print server. Remove the port configurations, then reassign print servers and queues.
  • LPR printing: Make sure the print server's IP address hasn't changed and matches the address that systems use for LPR printing. Make sure the print server is configured to use a static IP address, not one from a DHCP server. See Setting an IP address.
    Make sure a printer password has not been set or changed. If you set or change a printer password on the print server after you configure a workstation to print, you must reconfigure the workstation to print.

Characters don't print correctly

  • Connect a different printer cable to the printer. Make sure the printer cable is stamped "1284 compliant" or does not exceed six feet in length.
  • For the parallel port: Set the parallel port to a slower speed. See Setting the parallel port speed.
  • For the serial port: If international characters don't print properly, use NetPort Manager to set the serial port data bits to 8 and parity to None.
  • For AppleTalk*
    If the printer doesn't have bidirectional communication capability, make sure the font group specified in NetPort Manager is the correct group for the printer.
    Use ASCII instead of binary.
    Make sure your printer supports PostScript* printing.

Graphics don't print correctly

  • Make sure the printer cable is stamped "1284 compliant" or does not exceed six feet in length.
  • Set the parallel port to a slower speed. See Setting the parallel port speed.
  • If using a serial port, make sure the NetportExpress print server's port parameters match those of the printer. Check your printer documentation for the correct serial port parameters. Then, use NetPort Manager to set the serial port parameters to match your printer.
  • Make sure the printer driver matches the printer model.
  • If you copy a graphics (binary) file to LPT1, use the /b parameter:
    copy /b filename lpt1
  • For Novell printing from DOS or Windows* 3.x: Include the NT (No Tabs) parameter in the NetWare* CAPTURE command.

Incomplete banner pages

  • When printing PostScript* files in Novell, the accompanying banner pages may be incomplete. The PostScript file will print without problems.
  • Use the NB (No Banners) option in the NetWare* CAPTURE command.

Printing is slow

  • Set the parallel port to a faster speed. See Setting the parallel port speed.
  • Enable the buffer on the printer or add more memory to the printer. For information, see your printer documentation.
  • For Novell* printing: Check the Queue Scan Interval. If you configured the NetportExpress print server as a Novell remote printer, reconfigure as a Novell print server. Remote printer speed is limited by the Novell print server NLM.
  • For Microsoft* printing: To set up printing from Windows* 95, Windows 98, Windows Me, and Windows NT* computers, insert the NetportExpress print server CD into your CD-ROM drive and click the Add Printer button.

Can't print a test page

  • Parallel port speed setting is incorrect. The parallel port speed should match the printer speed. See Setting the parallel port speed.
  • Printer is offline. Check the printer to see if it is out of paper or jammed. Print a self-test page to make sure the printer is operational.
  • Printer cable is too long or bad. Make sure the printer cable is stamped "1284 compliant" or does not exceed six feet in length. If you suspect something is wrong with the cable, replace it with a known good cable.
  • Printer can't print ASCII: Make sure your printer is capable of printing ASCII or PostScript* text. For NetportExpress PRO print servers, the printer must be able to print ASCII text.

Serial printer prints incorrectly

  • When the NetportExpress™ print server loses power or is unplugged, it may send data in a format the printer cannot print. Check the printer to see if the form feed light is on. Check the print server to see if the activity light is on. Reset the printer to clear the unprintable data. You may also need to reset the NetportExpress print server.
  • Make sure the NetportExpress print server's serial port parameters match your serial printer. Check your printer documentation for the correct serial port parameters. Then use the NetPort® Manager or Web NetPort Manager to set the serial port parameters.
    To test serial printing, configure the print server to print a test page on the serial port. See Setting the test page port. Then press the Test Page or Diag button on the print server to send a test page to the printer.

Activity light blinks red
When the NetportExpress™ print server is powered on, it performs a Power-on Self-Test (POST). If any of the tests fail, the device activity light blinks red. The light will blink from 1-9 times, then pause and repeat the pattern. The table below shows which test failed.

Blinks Failed test What to do
1 Microprocessor test Contact your vendor or Intel® Customer Support.
2 Flash memory checksum test Contact your vendor or Intel® Customer Support.
3 RAM test Contact your vendor or Intel® Customer Support.
4 Microprocessor timers test Contact your vendor or Intel® Customer Support.
5 Serial port test Disconnect all devices from the print server. Disconnect, then reconnect the print server power cable.
6 Parallel ports test Disconnect all devices from the print server. Disconnect, then reconnect the print server power cable.
7 Network interface loopback test Replace the network cable or attach the print server to a different network location.
8 Serial download error Contact your vendor or Intel® Customer Support.
9 Illegal interrupt Reset the NetportExpress print server.

Other blinking patterns
If there is a problem with the NetportExpress print server during operation, the activity light may also blink red in a three-digit pattern that represents a diagnostic error code. Possible codes range from 030 to 999. Here's how to decode the pattern:

1 - 10 blinks for digits 1 - 9 (10 blinks is 0).
short pause end of one number in the series
longer pause end of the series

The sequence then repeats itself.

No lights on NetportExpress print server

  • There is no power to unit. Check power sources.
  • Cables may not be securely seated in connectors. Check the connections.

Setting the parallel port speed
The parallel port speed should match the printer speed.

To set port speed

  • In NetPort Manager: Select the print server, click the properties button, click a port tab, and select a speed.
  • In your Web browser: Enter the IP address of the print server, click Configure, and click Properties. Select a port speed and click Submit.
Notes
  • If the printer output is garbled, set the port to a slower speed.
  • Use the Software setting only if no other setting works.
  • Before selecting ECP mode on 10/100 models, make sure your printer supports ECP mode.

This applies to:

Intel® NetportExpress™ 10 and 10/100 Print Servers



Solution ID: CS-015198
Last Modified: 07-Oct-2013
Date Created: 30-Aug-2004
Back to Top