Server Products
Intel® Entry Storage System SS4200-E
Troubleshooting Common Active Directory Issues

Troubleshooting common Active Directory issues with the Intel® Entry Storage System SS4200-E

Note No configuration of the Active Directory Controller (ADC) or Domain Name System (DNS) server should be required.
  1. Verify correct settings under Settings - Windows File Sharing – Security Mode

  2. Verify correct settings under Settings – Network Settings

    If your network has a DHCP server, use “Automatically configure”.

    To test basic connectivity, ping the IP address of the storage system.

    To test if the storage system is registered with the DNS server, ping it by name.

    The storage system name is listed at the top of the screen, ‘storage150’ with an IP address of 192.168.1.150 in our example.


    In Windows:

    C:\> ping storage150

    Pinging storage150 [192.168.1.150] with 32 bytes of data:

    Reply from 192.168.1.150: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.150: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.150: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.150: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.150:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms


    In Unix:

    unix% ping storage150

If successful, the “Active Directory Domain” will be visible on the login screen. Additionally, you will be able to log in to the storage system with the Domain administrator account.

If you can ping by name, but are still having issues accessing the Intel® Entry Storage System SS4200-E storage device via AD authentication on an Active Directory domain:

The time settings on the storage system and the domain controller may not be synchronized. A five minute discrepancy can cause logon requests to be rejected. Use NTP on the storage system and the ADC

Storage Manager UI - Settings - Date & Time

Automatically synchronize with an Internet time server

Specify the NTP time server

This applies to:

Intel® Entry Storage System SS4200-E



Solution ID: CS-031483
Last Modified: 21-Oct-2014
Date Created: 17-Mar-2010
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