We have seen an issue where Microsoft* Office 2007 files cannot be downloaded correctly from the Intel® Entry Storage System SS4200-E web tools using Microsoft* Internet Explorer*.

If you copy an Office 2007 document file to a shared folder on the SS4200-E. Then use the web tools (via Internet Explorer) to access the shared folder that contains the Office document file. Clicking the Office document file, will open a dialog box asking you to download a file with zip compressed file extension, not the correct Office document file extension.

This is due to the file format in Office 2007 that consists of a compressed zip file, called a "package". It is caused when a link to an Office 2007 file is selected, Internet Explorer offers to open or save a zip file.

The workaround for this issue is to either rename the downloaded file with the correct Office 2007 extension when using Internet Explorer or use an alternate web browser.

This applies to: