Intel® has made a change to the Retention Mechanism (RM) design of the Processor Wind Tunnel (PWT) thermal solution that ships with the non-1U skus of the Intel® Xeon® boxed processors. The new design change makes it easier to install the PWT; however, the new RM is mechanically incompatible with the Intel® Server Chassis SR2300 and SC5200 HSRP chassis due to height interference with the air duct.
A list of the customer support numbers is available here.
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