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Server Products
TA-958: Drive Errors May Occur When Using Certain 3rd Party Drives at 3.0 Gb/s

Drives may go offline or report errors in operating system and RAID error logs, when certain 3rd party drives are installed in an Intel® Server Backplane AXX6DRV3GEXP or AXX4DRV3GEXP. The issue is only seen when the drives run at SATA 3.0 Gb/s, and does not occur at 1.5 Gb/s.

The SAS expander chip on Intel® Server Drive Enclosure AXX6DRV3GEXP and AXX4DRV3GEXP experience an undesired flow-control behavior when connected to a SATA disk drive running at 3.0 Gb/s. Drives operating at 3.0 Gb/s may not receive proper data or SATA flow control and may result in a timeout error. There is no timeout at 1.5 Gb/s. This interoperability limitation of the SAS expander with SATA disk drive is currently seen on Western Digital’s RE3 series SATA drives.

icon  Technical Advisory 958 [PDF]
File Name: TA0958-02.pdf
Size: 19,886 bytes
Date: June 2011

Note: PDF Files require Adobe Acrobat Reader*

This applies to:

Intel® Entry Server Chassis SC5299-E
Intel® Server Board S3200SH
Intel® Server Board S3420GP Family
Intel® Server Board S5000PSL Family
Intel® Server Board S5000VSA
Intel® Server Board S5000XSL
Intel® Server Board S5500BC
Intel® Server Board S5500HCV
Intel® Server Board S5520HC
Intel® Server Board S5520HCT
Intel® Server Chassis SC5400 Family
Intel® Server Chassis SC5600 Family
Intel® Server Chassis SC5650 Family
Intel® Server System SC5650BCDP
Intel® Server System SC5650HCBRP
Intel® Workstation Board S5520SC
Intel® Workstation System SC5650SCWS

Solution ID: CS-031745
Last Modified: 27-Oct-2014
Date Created: 21-Jul-2010
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