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Remote Keyboard/Video/Mouse (rKVM) FAQ

Why don't I see an option for remote KVM for my Compute Modules?
Early firmware did not have that option enabled.  Please update to the latest Firmware update package

What can I try, if the rKVM isn't working?
In order, please try:

  1. Updating to the latest firmware update package
  2. If using Mozilla* Firefox 2.0, ensure you are using Sun* Java Plugin 6.3, or Java Runtime 1.6.0  (Microsoft* Internet Explorer uses ActiveX instead)
  3. If using Microsoft* Internet Explorer 7.0, try disabling Internet Explorer Enhanced Security Configuration (IE ESC), add the IP address to the "trusted" zone, and set the security level to low.
  4. Try a different client browser.  Microsoft* Internet Explorer 6.0 may allow functionality even when Internet Explorer 7.0 does not
  5. Try a different client OS.  Microsoft* Windows XP may allow functionality when Microsoft* Vista does not

This applies to:
Intel® Compute Module MFS5000SI
Intel® Management Module MFCMM
Intel® Modular Server System MFSYS25
Intel® Modular Server System MFSYS35

Solution ID: CS-029499
Date Created: 23-Jul-2008
Last Modified: 25-Jul-2008
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