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In limited cases, the DVD-ROM drive on the Intel® Server Platforms SR4850HW4/M, SR6850HW4/M, SR4850HW4/S, and SR6850HW4/S does not show as a bootable device in BIOS, or as an available drive in the operating system, due to a voltage leak that causes the bridge board to improperly reset following a reboot.
Customers that power off their systems nightly or reboot their systems periodically face the highest potential to observe this issue. A DC power cycle should allow the DVD-ROM to be seen on the next boot. Additional power cycles may be needed to workaround the issue in some circumstances.
Please refer to the Technical Advisory for more details.
Note: PDF Files require Adobe Acrobat* Reader*
This applies to:
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