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Intel® Server Boards
Error Prompts When Using Remote Console on the Intel® RMM3

Knowledgebase Article

In some cases, when launching remote console (see Image 1) on the Intel® Remote Management Module 3 (Intel® RMM3), the user may experience an error condition like "Error Reading Video Data" or "Video Data Error" (see Image 2), and the remote session would not be successfully launched. The keyboard may also stop responding during rKVM-over-IP sessions but work again once an OS is loaded.

This may also affect the Intel® RMM3 Lite.

Image 1

Image 2

To fix this issue, update to the latest BMC (baseboard management controller) firmware with the Intel RMM3 installed for the system board in use.

Download firmware package
S5520UR Family
S5520HC Family
S3420GP Family


Intel Knowledge Base Article Disclaimer

This applies to:

Intel® Server Board S3420GP
Intel® Server Board S5500BC
Intel® Server Board S5500WB
Intel® Server Board S5520HC
Intel® Server Board S5520HCT
Intel® Server Board S5520UR
Intel® Server System SC5650BCDP
Intel® Server System SC5650HCBRP
Intel® Server System SR1600UR
Intel® Server System SR1625UR
Intel® Server System SR1630BC
Intel® Server System SR1630GP
Intel® Server System SR1640TH
Intel® Server System SR1690WB
Intel® Server System SR2600UR Family
Intel® Server System SR2612UR
Intel® Server System SR2625UR Family
Intel® Workstation Board S5520SC
Intel® Workstation System SC5650SCWS

Solution ID: CS-031826
Last Modified: 27-Oct-2014
Date Created: 31-Aug-2010
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