In some cases, when launching remote console (see Image 1) on the Intel® Remote Management Module 3 (Intel® RMM3), the user may experience an error condition like "Error Reading Video Data" or "Video Data Error" (see Image 2), and the remote session would not be successfully launched. The keyboard may also stop responding during rKVM-over-IP sessions but work again once an OS is loaded.
This may also affect the Intel® RMM3 Lite.
To fix this issue, update to the latest BMC (baseboard management controller) firmware with the Intel RMM3 installed for the system board in use.
Download firmware package
This applies to: