Desktop Boards
Desktop Boards
Computer does not boot after installing new hardware or software

The following troubleshooting methods are provided to help resolve boot issues following installation of new hardware or software.

If you upgraded the processor
Check the Intel® Processors and Boards Compatibility Tool to be sure the new processor is compatible with your board. This tool will also show if the new processor requires a specific desktop board version or a specific BIOS version.

If you added or changed memory modules
Make sure the new memory modules are supported for your desktop board. To find the tested memory list for your board, go to Tested Memory.

If you installed a new add-in card in a PCI or PCI Express* slot

  • Some PCI Express graphics cards require more power.
  • Remove and reinstall the new card to make sure it is fully seated in the slot.
  • Try the card in a different slot, if possible.
  • Make sure other devices and cables inside the chassis were not disturbed or loosened when you installed the new card.

If you added a new drive (hard drive, CD-ROM, DVD)

  • Make sure all drive cables are properly connected.
  • Make sure the correct power cable is connected to the new drive.
  • Make sure any drive jumpers (master, slave) are configured correctly according to the manufacturer.
  • Make sure other devices and cables inside the chassis were not disturbed or loosened when you added the new drive.

If you installed new software or new device drivers
Try booting into Safe Mode and uninstall the new software or driver. If you can boot normally, a compatibility issue might exist between the new software or driver, and some component in your system. Contact the software manufacturer for assistance.

This applies to:

Intel® Desktop Board D2500CC
Intel® Desktop Board D2500HN
Intel® Desktop Board D2550DC2
Intel® Desktop Board D2550MUD2
Intel® Desktop Board D2700DC
Intel® Desktop Board D2700MUD
Intel® Desktop Board D410PT
Intel® Desktop Board D425KT
Intel® Desktop Board D510MO
Intel® Desktop Board D525MW
Intel® Desktop Board DB65AL
Intel® Desktop Board DB75EN
Intel® Desktop Board DH55HC
Intel® Desktop Board DH55PJ
Intel® Desktop Board DH55TC
Intel® Desktop Board DH57DD
Intel® Desktop Board DH57JG
Intel® Desktop Board DH61AG
Intel® Desktop Board DH61AGL
Intel® Desktop Board DH61BE
Intel® Desktop Board DH61BF
Intel® Desktop Board DH61CR
Intel® Desktop Board DH61DL
Intel® Desktop Board DH61HO
Intel® Desktop Board DH61KVCH
Intel® Desktop Board DH61SA
Intel® Desktop Board DH61SKCH
Intel® Desktop Board DH61WW
Intel® Desktop Board DH61ZE
Intel® Desktop Board DH67BL
Intel® Desktop Board DH67CF
Intel® Desktop Board DH67CL
Intel® Desktop Board DH67GD
Intel® Desktop Board DH67VR
Intel® Desktop Board DH77DF
Intel® Desktop Board DH77EB
Intel® Desktop Board DH77KC
Intel® Desktop Board DN2800MT
Intel® Desktop Board DP55KG
Intel® Desktop Board DP55SB
Intel® Desktop Board DP55WB
Intel® Desktop Board DP55WG
Intel® Desktop Board DP67BA
Intel® Desktop Board DP67BG
Intel® Desktop Board DP67DE
Intel® Desktop Board DQ57TM
Intel® Desktop Board DQ57TML
Intel® Desktop Board DQ67EP
Intel® Desktop Board DQ67OW
Intel® Desktop Board DQ67SW
Intel® Desktop Board DQ77CP
Intel® Desktop Board DQ77KB
Intel® Desktop Board DQ77MK
Intel® Desktop Board DX58OG
Intel® Desktop Board DX58SO
Intel® Desktop Board DX58SO2
Intel® Desktop Board DX79SI
Intel® Desktop Board DX79SR
Intel® Desktop Board DX79TO
Intel® Desktop Board DZ68AF
Intel® Desktop Board DZ68BC
Intel® Desktop Board DZ68DB
Intel® Desktop Board DZ68PL
Intel® Desktop Board DZ68ZV
Intel® Desktop Board DZ75ML-45K
Intel® Desktop Board DZ77BH-55K
Intel® Desktop Board DZ77GA-70K
Intel® Desktop Board DZ77RE-75K
Intel® Desktop Board DZ77SL-50K

Solution ID: CS-034310
Last Modified: 20-May-2013
Date Created: 16-May-2013