Desktop Boards
Desktop Boards
No Audio Playback

The following issues can cause no audio playback. Check to see if any apply to your situation, and follow the recommendation to resolve the issue.

Onboard audio is disabled in the BIOS
The BIOS Setup program is accessed by pressing F2 after the Power-On Self-Test (POST) memory test begins and before the operating system boot begins. Go to the Advanced > Peripheral Configuration menu to make sure onboard audio is enabled.

Audio settings in the sound mixer are incorrect
Check your audio mixer software to make sure the audio is not muted or the volume level is not turned too low.

The speakers or headphones can be connected to the wrong jacks
Make sure you connect all speakers to the correct jacks. If you connect them to line-in or microphone jacks, they won't work.

Audio drivers are not properly installed
Check Device Manager under the sound, video and game controllers section for any errors associated with the audio driver. Reinstall the audio driver if necessary.

Audio to back panel is muted if front panel is connected
Check your audio mixer software for a setting that mutes back panel audio if you have plugged headphones into a front panel audio solution. Clear this setting to allow audio to both the back and front.

Sound Playback is set to the wrong device
Go to Start > Control Panel > Sounds and Audio Devices, click Audio tab. Check the default device for sound playback; there can be multiple selections. Select the desired device, either rear panel or front panel.

This applies to:

Intel® Desktop Board D2500CC
Intel® Desktop Board D2500HN
Intel® Desktop Board D2550DC2
Intel® Desktop Board D2550MUD2
Intel® Desktop Board D2700DC
Intel® Desktop Board D2700MUD
Intel® Desktop Board D410PT
Intel® Desktop Board D425KT
Intel® Desktop Board D510MO
Intel® Desktop Board D525MW
Intel® Desktop Board DB65AL
Intel® Desktop Board DB75EN
Intel® Desktop Board DH55HC
Intel® Desktop Board DH55PJ
Intel® Desktop Board DH55TC
Intel® Desktop Board DH57DD
Intel® Desktop Board DH57JG
Intel® Desktop Board DH61AG
Intel® Desktop Board DH61AGL
Intel® Desktop Board DH61BE
Intel® Desktop Board DH61BF
Intel® Desktop Board DH61CR
Intel® Desktop Board DH61DL
Intel® Desktop Board DH61HO
Intel® Desktop Board DH61KVCH
Intel® Desktop Board DH61SA
Intel® Desktop Board DH61SKCH
Intel® Desktop Board DH61WW
Intel® Desktop Board DH61ZE
Intel® Desktop Board DH67BL
Intel® Desktop Board DH67CF
Intel® Desktop Board DH67CL
Intel® Desktop Board DH67GD
Intel® Desktop Board DH67VR
Intel® Desktop Board DH77DF
Intel® Desktop Board DH77EB
Intel® Desktop Board DH77KC
Intel® Desktop Board DN2800MT
Intel® Desktop Board DP55KG
Intel® Desktop Board DP55SB
Intel® Desktop Board DP55WB
Intel® Desktop Board DP55WG
Intel® Desktop Board DP67BA
Intel® Desktop Board DP67BG
Intel® Desktop Board DP67DE
Intel® Desktop Board DQ57TM
Intel® Desktop Board DQ57TML
Intel® Desktop Board DQ67EP
Intel® Desktop Board DQ67OW
Intel® Desktop Board DQ67SW
Intel® Desktop Board DQ77CP
Intel® Desktop Board DQ77KB
Intel® Desktop Board DQ77MK
Intel® Desktop Board DX58OG
Intel® Desktop Board DX58SO
Intel® Desktop Board DX58SO2
Intel® Desktop Board DX79SI
Intel® Desktop Board DX79SR
Intel® Desktop Board DX79TO
Intel® Desktop Board DZ68AF
Intel® Desktop Board DZ68BC
Intel® Desktop Board DZ68DB
Intel® Desktop Board DZ68PL
Intel® Desktop Board DZ68ZV
Intel® Desktop Board DZ75ML-45K
Intel® Desktop Board DZ77BH-55K
Intel® Desktop Board DZ77GA-70K
Intel® Desktop Board DZ77RE-75K
Intel® Desktop Board DZ77SL-50K

Solution ID: CS-034208
Last Modified: 17-Nov-2014
Date Created: 14-Apr-2013