Desktop Boards
Desktop Boards
Audio drivers do not install

When installing audio drivers, the installation can fail. If this happens using the Express Installer CD, or the latest driver from the Download Center, one of the following error messages displays:

  • Device Object not present, restart the system and run setup again.
  • The system does not support the driver you are attempting to install.

The Universal Audio Architecture (UAA) High Definition Audio class driver for Windows* can be corrupted or causing problems with the audio driver installation. Try this first:

  1. Click Start > Control Panel > Add/Remove Programs.
  2. If these items are listed in Add/Remove programs, remove them: Realtek* High Definition Audio Driver and High Definition Audio driver Package - KB888111.
  3. Restart Windows.
  4. Download the latest audio driver for your desktop board from Download Center.
  5. Double-click the filename to extract the files.
  6. Go to the folder where the files are extracted and browse to the \HDAQFE\xpsp2\us\ folder, or the \MSHDQFE\Win2K_XP\us\ folder. The name of this folder depends on your desktop board model.
  7. Double-click the file kb888111xpsp2.exe to install the High Definition Audio Driver Package.
  8. Restart Windows.
  9. Install the audio driver.

If the above steps do not resolve the problem, try reinstalling Windows as follows:

  1. Disable audio in BIOS before installing Windows:
    • During boot, enter the BIOS setup by pressing F2.
    • Go to Advanced > Peripheral Configuration menu and Disable audio.
    • Press F10 to save and exit.
  2. Install Windows.
  3. Install the latest Service Pack for your version of Windows.
  4. Install the Intel® Chipset Software Installation Utility.
  5. Install all of rest of the latest drivers for your board. Do not install the audio driver at this time.
  6. Re-enable audio in BIOS:
    • During boot, enter the BIOS setup by pressing F2.
    • Enable audio on the Advanced > Peripheral Configuration menu.
    • Press F10 to save and exit.
  7. Restart the system and cancel any new hardware found messages.
  8. Install the latest audio driver.
  9. Restart the system.

This applies to:

Intel® Desktop Board D2500CC
Intel® Desktop Board D2500HN
Intel® Desktop Board D2550DC2
Intel® Desktop Board D2550MUD2
Intel® Desktop Board D2700DC
Intel® Desktop Board D2700MUD
Intel® Desktop Board D410PT
Intel® Desktop Board D425KT
Intel® Desktop Board D510MO
Intel® Desktop Board D525MW
Intel® Desktop Board DB65AL
Intel® Desktop Board DB75EN
Intel® Desktop Board DH55HC
Intel® Desktop Board DH55PJ
Intel® Desktop Board DH55TC
Intel® Desktop Board DH57DD
Intel® Desktop Board DH57JG
Intel® Desktop Board DH61AG
Intel® Desktop Board DH61AGL
Intel® Desktop Board DH61BE
Intel® Desktop Board DH61BF
Intel® Desktop Board DH61CR
Intel® Desktop Board DH61DL
Intel® Desktop Board DH61HO
Intel® Desktop Board DH61KVCH
Intel® Desktop Board DH61SA
Intel® Desktop Board DH61SKCH
Intel® Desktop Board DH61WW
Intel® Desktop Board DH61ZE
Intel® Desktop Board DH67BL
Intel® Desktop Board DH67CF
Intel® Desktop Board DH67CL
Intel® Desktop Board DH67GD
Intel® Desktop Board DH67VR
Intel® Desktop Board DH77DF
Intel® Desktop Board DH77EB
Intel® Desktop Board DH77KC
Intel® Desktop Board DN2800MT
Intel® Desktop Board DP55KG
Intel® Desktop Board DP55SB
Intel® Desktop Board DP55WB
Intel® Desktop Board DP55WG
Intel® Desktop Board DP67BA
Intel® Desktop Board DP67BG
Intel® Desktop Board DP67DE
Intel® Desktop Board DQ57TM
Intel® Desktop Board DQ57TML
Intel® Desktop Board DQ67EP
Intel® Desktop Board DQ67OW
Intel® Desktop Board DQ67SW
Intel® Desktop Board DQ77CP
Intel® Desktop Board DQ77KB
Intel® Desktop Board DQ77MK
Intel® Desktop Board DX58OG
Intel® Desktop Board DX58SO
Intel® Desktop Board DX58SO2
Intel® Desktop Board DX79SI
Intel® Desktop Board DX79SR
Intel® Desktop Board DX79TO
Intel® Desktop Board DZ68AF
Intel® Desktop Board DZ68BC
Intel® Desktop Board DZ68DB
Intel® Desktop Board DZ68PL
Intel® Desktop Board DZ68ZV
Intel® Desktop Board DZ75ML-45K
Intel® Desktop Board DZ77BH-55K
Intel® Desktop Board DZ77GA-70K
Intel® Desktop Board DZ77RE-75K
Intel® Desktop Board DZ77SL-50K

Solution ID: CS-034207
Last Modified: 17-Apr-2013
Date Created: 14-Apr-2013