Desktop Boards
Intel® 4 Series Chipset Boards
Intel® Remote Wake Technology technical support

Intel® Remote Wake Technology (Intel® RWT) enables remote wake up of your home computer from energy efficient sleep mode by enabled programs over the Internet.

General information

Troubleshooting


General information
How Intel RWT works
When you set up an Intel RWT enabled program or service, you are prompted to use Intel RWT. When you enable Intel RWT, you can use programs or services to wake your computer from sleep mode.

While outside your home, with an Intel RWT enabled program, you can wake up your computer. Upon the PC awakening, you can access photos, music, movies, and documents through third party enabled programs. Using enabled programs, your computer can also wake up for backup or tune up services, VoIP calls as well as a variety of other uses.

In addition to the enabled programs Intel RWT also installs an applet that can be used to manage access settings to the PC. You can find the Intel RWT applet in the Control Panel, if you want to make changes to its settings:

  • On allows programs you select to wake your computer.
  • Off blocks all programs from waking your computer.

You can also allow or block individual programs from waking your computer and view an activity log that shows programs that recently woke your computer.

Not all programs can use Intel RWT. Check your program’s documentation to determine if it supports Intel RWT.

Note If you turn off Intel RWT, power settings are not reverted back to previous settings. To change your power settings, go to the Power Options in Control Panel.

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Supported operating systems
Intel RWT supports Microsoft Windows* Vista Home Premium and Windows Vista* Ultimate (32-bit/64-bit).

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Operating system power settings
Intel RWT allows capable programs and services to wake your computer from sleep. Your computer must be in sleep mode, not hibernation or shutdown mode.

When you enable Intel RWT during program setup, your power settings are automatically adjusted for Intel RWT. If you need to readjust your power settings at a later time, open Intel RWT and select Power settings are adjusted for Intel Remote Wake Technology, and then check box on the General tab.

To find Microsoft* Windows Vista* power options, click Control Panel > Power Options.
To put your computer to sleep, click Start, click the arrow next to the Lock button, and then select Sleep.

When you automatically adjust power settings for Intel RWT, the Power Options Control Panel settings are changed to the following:

Power and sleep button settings Advanced power settings
Power button pressed: Sleep Start menu power button pressed: Sleep
Sleep button pressed: Sleep Hibernate after setting: Sleep

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Intel RWT control panel
When you set up Intel RWT capable programs and services, you will be prompted to enable Intel RWT. If you choose not to enable Intel RWT during the initial set up, you can enable it later in the Control panel. Select Intel RWT to turn the capability on or off, or to make changes to its settings.

Follow these steps to open Intel RWT:

  1. Click Start > Control Panel > Network and Internet. (In classic view, the Intel® Remote Wake Technology icon is in the Control panel.)
  2. Double-click Intel Remote Wake Technology.

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Programs compatible with Intel RWT

  • Cyberlink Live* - enables remote access to all your digital media (including TV) from anywhere.
  • Orb* - allows you to remotely access media by streaming content over the internet, eliminating the need to synch your media ahead of time.

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Enabling programs to use Intel RWT
When you set up Intel RWT capable programs and services, you may be prompted to use Intel RWT. If you choose not to use Intel RWT during initial setup, you can enable it later.

Not all programs can use Intel RWT. Check your program’s documentation to determine if it supports Intel RWT.

Follow these steps to enable a program to use Intel RWT:

  1. Make sure that the Intel RWT enabled program or service that you want to wake your computer is installed.
  2. From the installed program, enable the Intel RWT option, if available.
  3. Turn on Intel RWT: click Start > Control Panel > Network and Internet.
  4. Double-click Intel Remote Wake Technology.
  5. On the General tab, select On, and select the check box to automatically adjust power settings, if necessary.
  6. Click the Programs tab, and select the check box to allow the program to wake the computer.
  7. Click OK.

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Managing program access
From the Programs tab, you can allow or block individual programs from waking your computer. The programs list shows only those programs that are supported by Intel RWT.

To allow a program:

  1. Make sure that the Intel RWT feature is turned on and that the automatic power settings check box is enabled on the General tab.
  2. Select the Allow check box to allow a program to wake your computer.

To block a program:

  1. Deselect the Allow check box to block a program from waking your computer.

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Turning off Intel RWT
You can turn off Intel RWT capability if you want to stop all programs from waking your computer. This setting overrides all options you have set for individual programs. To block an individual program, use the Programs tab.

Follow these steps to turn off Intel RWT:

  1. Open Intel RWT: Click Start > Control Panel, and then double-click the Intel Remote Wake Technology applet.
  2. On the General tab, select Off, and then click OK.
  3. For changes to take effect, restart your computer.

If you turn off Intel RWT, power settings are not reverted back to previous settings. To change your power settings, go to the Power Options Control Panel.

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Troubleshooting

Program does not wake computer
Possible causes and solutions to this problem include the following:

The PC does not support Intel RWT.

Third party software is not enabled for Intel RWT. Check your program’s documentation to verify that it supports Intel RWT.

Intel RWT requires a wired Ethernet connection from the PC to the broadband modem/router to operate correctly. Make sure your Intel RWT supported PC is configured properly.

The PC may be in hibernate or shutdown preventing remote wake. Set PC to sleep mode. To manually put your computer to sleep: click Start, click the arrow next to the Lock button, and then select Sleep.

Verify that Intel RWT is turned on:

  1. Click Start > Control Panel > Network and Internet.
  2. Double-click Intel Remote Wake Technology.
  3. On the General tab, select On, and then click OK.
  4. For changes to take effect, restart your computer.

Verify that your computer’s power settings are optimized for Intel RWT:

  1. Click Start > Control Panel > Network and Internet.
  2. Double-click Intel Remote Wake Technology.
  3. On the General tab, select Automatically adjust power settings for Intel Remote Wake Technology, and then click OK.
  4. For changes to take effect, restart your computer.

Verify that your computer has a wired Internet connection. Intel RWT requires an always on wired Internet connection while your computer is in sleep mode. Your computer must be configured to obtain an IP (Internet Protocol) address automatically using DHCP (Dynamic Host Configuration Protocol). To configure your network settings for Intel RWT:

  1. Click Start > Control Panel > Network and Internet.
  2. Click Network and Sharing Center.
  3. Select your network connection and click View status.
  4. Click Properties.
  5. Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
  6. Confirm that Obtain an IP address automatically is selected.


Intermittent wake up from standby
Systems that support iRWT may experience intermittent or random wake-ups if the “Wake on Directed Packet” feature is enabled.

If the Intel® Network Connections Software (which includes software and drivers for Intel® PRO/100, Intel® Gigabit, and Intel® 10GbE network adapters and integrated network connections) has been installed on an iRWT-enabled system, the feature can be disabled manually on the Power Management tab of the Properties page of the machine’s network adaptor (see the screenshot below).

Follow the steps below to disable the Wake on Directed Packet setting:

  1. Click on Start > Settings > Control Panel > System.
  2. Click on the Hardware tab and then click on Device Manager.
  3. Expand the entry for Network Adapters.
  4. Right-click on your network controller (e.g. Intel Pro/1000 MT Connection) and select Properties.
  5. Click on the Power Management tab.
  6. For the setting Wake on LAN, uncheck “Wake on Directed Packet”.
  7. Click on OK.

The system now should go into Standby or Sleep mode without intermittent or random wake-ups.

This applies to:

Intel® Desktop Board DG43NB
Intel® Desktop Board DG45FC
Intel® Desktop Board DG45ID
Intel® Desktop Board DP43TF



Solution ID: CS-032989
Last Modified: 06-Dec-2011
Date Created: 22-Nov-2011
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