To learn more about product damage definitions and prevention tips, see the Warranty Services page on processors and desktop boards.
The product definitions and prevention tips describe common failure reasons for processors and motherboards due to external causes. Each item has a brief definition with a link to more information that can help prevent the damage in the future.
Number
Defect Symptom
Examples
1
Cut traces
2
Thermally damaged traces or PCB
3
Connector damages – damages impacting the mechanical integrity, mating, form, fit, and function
DIMM is totally broken at the edge. Memory module does not sit in the connector
LAN connector pins are bent and can cause functional failures.
4
Component damage - damages impacting the mechanical contact and includes missing components
Pad is damaged (not repairable)
Pad is damaged (not repairable)
5
Corrosion impacting PCB with obvious customer abuse.
