Desktop Boards
Desktop Boards
Criteria for physical damage

To learn more about product damage definitions and prevention tips, see the Warranty Services page on processors and desktop boards.

The product definitions and prevention tips describe common failure reasons for processors and motherboards due to external causes. Each item has a brief definition with a link to more information that can help prevent the damage in the future.

Number Defect Symptom Examples

1

Cut traces

2

Thermally damaged traces or PCB

3

Connector damages – damages impacting the mechanical integrity, mating, form, fit, and function


DIMM is totally broken at the edge. Memory module does not sit in the connector


LAN connector pins are bent and can cause functional failures.

4

Component damage - damages impacting the mechanical contact and includes missing components


Pad is damaged (not repairable)


Pad is damaged (not repairable)

5

Corrosion impacting PCB with obvious customer abuse.

6

Tooling holes damage with exposed fiber

7

Thermally damaged components

8

PCB edge damages

9

Unapproved rework

10

Damaged pins on LGA 775 Socket


Multiple pin damage in different locations


Three pins damaged in the same location


Single pin damage

This applies to:

Product Warranty

Solution ID: CS-030063
Last Modified: 19-Nov-2013
Date Created: 13-Jan-2009
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