Desktop Boards
Desktop Boards
Redeeming your warranty

Before contacting Intel for warranty support, verify you have reviewed the following troubleshooting tips and gathered the necessary product information.

Troubleshoot first
Following the troubleshooting tips in the documents listed below can help resolve any issues you have with your desktop board.

Determine warranty provider
When troubleshooting results indicate that your desktop board is defective, make sure the board is still under warranty. Also, make sure that Intel is the correct source for warranty support. Intel sells desktop boards in retail stores and to computer manufacturers. Retail desktop boards are sold in clearly marked individual boxes and typically carry a 3-year warranty directly from Intel.

If you purchased a computer from a computer manufacturer such as HP*, Dell* or Gateway*, the manufacturer pre-installs the desktop board. Intel does not redeem warranties on these boards. You should contact your manufacturer for warranty details.

When you are not sure who to contact, get the desktop board identification (see below) and contact Intel. The company can identify the proper source for warranty support.

Before you call
If your desktop board qualifies for warranty support directly from Intel, have the following information available to give to the support agent when you call.

  • The Altered Assembly (AA) number and serial number of the desktop board (see Desktop Board Identification below).
  • Complete description of the symptoms or problem.
  • Troubleshooting steps you have already performed. Intel might require additional steps before processing a warranty request.
  • Be prepared to provide proof-of-purchase as Intel might request this before processing a warranty request.
  • Intel® Desktop Boards returned due to physical damage (from external causes) are not accepted and Intel reserves the right to: return the product to the customer at company expense with a letter of explanation; or send a letter of explanation to the customer that details the physical damage and advises the customer that they are responsible for freight charges if they want the product returned. (If the customer does not agree to pay the freight charges or indicates that they do not want it return, Intel holds the product for 30 days and then scraps it.

Desktop board identification
The AA number and serial number can be found in any of the following locations:

  • Barcode label on the board
  • Barcode label on the retail box
  • BIOS Setup, in the Main > Additional Information menu

    Barcode label on the board:

    Barcode label on the box:

Related Topics:
Find out if your Intel product is covered by Warranty
Desktop board warranty information

This applies to:

Intel® Desktop Board D2500CC
Intel® Desktop Board D2500HN
Intel® Desktop Board D2550DC2
Intel® Desktop Board D2550MUD2
Intel® Desktop Board D2700DC
Intel® Desktop Board D2700MUD
Intel® Desktop Board D410PT
Intel® Desktop Board D425KT
Intel® Desktop Board D510MO
Intel® Desktop Board D525MW
Intel® Desktop Board DB65AL
Intel® Desktop Board DB75EN
Intel® Desktop Board DB85FL
Intel® Desktop Board DH55HC
Intel® Desktop Board DH55PJ
Intel® Desktop Board DH55TC
Intel® Desktop Board DH57DD
Intel® Desktop Board DH57JG
Intel® Desktop Board DH61AG
Intel® Desktop Board DH61AGL
Intel® Desktop Board DH61BE
Intel® Desktop Board DH61BF
Intel® Desktop Board DH61CR
Intel® Desktop Board DH61DL
Intel® Desktop Board DH61HO
Intel® Desktop Board DH61KVCH
Intel® Desktop Board DH61SA
Intel® Desktop Board DH61SKCH
Intel® Desktop Board DH61WW
Intel® Desktop Board DH61ZE
Intel® Desktop Board DH67BL
Intel® Desktop Board DH67CF
Intel® Desktop Board DH67CL
Intel® Desktop Board DH67GD
Intel® Desktop Board DH67VR
Intel® Desktop Board DH77DF
Intel® Desktop Board DH77EB
Intel® Desktop Board DH77KC
Intel® Desktop Board DH87MC
Intel® Desktop Board DH87RL
Intel® Desktop Board DN2800MT
Intel® Desktop Board DP55KG
Intel® Desktop Board DP55SB
Intel® Desktop Board DP55WB
Intel® Desktop Board DP55WG
Intel® Desktop Board DP67BA
Intel® Desktop Board DP67BG
Intel® Desktop Board DP67DE
Intel® Desktop Board DQ57TM
Intel® Desktop Board DQ57TML
Intel® Desktop Board DQ67EP
Intel® Desktop Board DQ67OW
Intel® Desktop Board DQ67SW
Intel® Desktop Board DQ77CP
Intel® Desktop Board DQ77KB
Intel® Desktop Board DQ77MK
Intel® Desktop Board DQ87PG
Intel® Desktop Board DX58OG
Intel® Desktop Board DX58SO
Intel® Desktop Board DX58SO2
Intel® Desktop Board DX79SI
Intel® Desktop Board DX79SR
Intel® Desktop Board DX79TO
Intel® Desktop Board DZ68BC
Intel® Desktop Board DZ68DB
Intel® Desktop Board DZ68ZV
Intel® Desktop Board DZ75ML-45K
Intel® Desktop Board DZ77BH-55K
Intel® Desktop Board DZ77GA-70K
Intel® Desktop Board DZ77RE-75K
Intel® Desktop Board DZ77SL-50K
Intel® Desktop Board DZ87KLT-75K

Solution ID: CS-029172
Last Modified: 02-Jun-2013
Date Created: 01-May-2008
Back to Top