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End of Interactive Support
Intel is announcing the end of interactive support for the Intel® Desktop Board SU810. See the End of Interactive Support Announcement for details.
Contents
For technical support, contact your place of purchase -- which will
have the most current information about your specific product or
configuration. You also can check the Intel FAQ for that product.
General Questions
Memory
NLX Chassis
Power Supply
Jumpers/BIOS Setup Questions
Integrated Video
On-Board Audio
Input/Output
Frequently Asked Questions: Intel Desktop Board SU810
General Questions
- Which processors does the Intel® Desktop Board SU810 support?
See the Processor Support Table for
details.
- What is the processor socket
on the Intel® Desktop Board SU810 called? Is it Socket 7?
The processor socket on the Intel Desktop Board SU810 is referred to as a 370-pin
socket and is not the socket 7. The Intel Celeron processor in
the PPGA package is designed specifically for the P6 bus, like
the Pentium® III processors, Pentium® II processors and Pentium®Pro processors. As such, it has a different pin-out than the Pentium
processor family of products.
- How do I install and secure
an Intel Celeron processor on the Intel Desktop Board SU810?
The processor connects to the Intel Desktop Board SU810 through the
370-pin socket connector. This Zero Insertion Force (ZIF) connector
does not require any additional hardware to integrate the processor.
- What new features are incorporated
into the Intel® 810 chipset?
The Intel 810 chipset features integrated 3D video graphics. The
integrated video utilizes Dynamic Video Memory Technology (D.V.M.T.)
to efficiently access main memory to support video display. The
benefit is smart integration that reduces overall system cost.
In addition, the Intel 810 chipset supports Ultra ATA/66 hard
drives, the S3 state of Suspend to RAM (STR) as well as faster
I/O hub architecture.
- What kind of expansion slots
does the boxed Intel® Desktop Board SU810 support at the NLX card edge
connector?
The ICH on the Intel Desktop Board SU810 supports a total of five PCI
bus masters. If PCI LAN is integrated on the desktop board, there
is a maximum of four PCI bus masters available to an NLX riser.
If LAN is not integrated on to the desktop board there are a maximum
of five. Any additional PCI bus connectors on an NLX riser will
not support bus mastering.
ISA bus signals (as defined in the NLX Riser specification) are
not provided on the Intel Desktop Board SU810 at the NLX riser card
edge connector.
For additional information on the NLX Card Edge Connector of the
Intel Desktop Board SU810 refer to the Technical Product Specification.
- Does the Intel Desktop Board SU810 support STR (Suspend
to RAM)?
The Intel Desktop Board SU810 supports STR but the operating system
and the applications being used must also support STR. Operating
systems and applications that do not support STR can cause problems
when coming out of different sleep states.
Memory
- What is SDRAM memory?
Synchronous DRAM (SDRAM) improves memory performance through memory
access that is synchronous with the memory clock. This simplifies
the timing design and increases memory speed, because all timing
is dependent on the number of memory clock cycles.
- What types of memory modules
can I install on the Intel® Desktop Board SU810?
The Intel Desktop Board SU810 supports dynamic memory detection for
one or two 3.3 V, 168-pin, 4-clock, 100-MHz unbuffered SDRAM DIMMs.
Note: The Intel Desktop Board SU810 BIOS will support SPD and
non-SPD, 100-MHz SDRAM DIMMs. To achieve optimum performance,
SDRAM DIMMs must meet SPD information requirements. For best performance
and reliability, using SPD DIMMs listed on the compatible memory
list is highly recommended. SDRAM SPD information must be programmed
by the memory manufacturer in accordance with the JEDEC MO-161
specification.
- What memory configurations are
supported on the Intel Desktop Board SU810?
The Intel Desktop Board SU810 has two dual in-line memory module (DIMM)
sockets that support 100MHz SDRAM DIMMs. Memory can be installed
in one or two of the DIMM sockets. The Intel Desktop Board SU810 can
support minimum system memory configurations of 32 MB and a maximum
configuration of 512 MB. The Intel Desktop Board SU810 supports memory
sizes of 16 MB or 32 MB using 16-Mbit technology; 32 MB, 64 MB
or 128 MB using 64-Mbit technology; and 256 MB using 128-Mbit
technology.
Note: The Direct Video
Memory Technology Subsystem driver allocates system memory to
act as video memory. The size of the memory allocation is dependant
upon the size of the display cache. The standard Intel Desktop Board SU810
has no display cache so 10MB allocation is required; 2MB for
commands, 4MB for Graphics Surfaces, and 4MB for Display. A
minimum of 64 MB of system memory is recommended.
- I get the message "SERIAL PRESENCE
DETECT (SPD) device data missing or inconclusive." when the system
is booting. What does this mean?
If during POST, non-SPD memory is detected or the BIOS cannot
determine that the memory installed meets SPD 100-MHz requirements,
the desktop board BIOS will display this message:
SERIAL PRESENCE DETECT (SPD) device data missing or inconclusive.
Properly programmed SPD device data is required for reliable operation. Do you wish to continue?
Y/N Type [Y] to continue, [N] to shut down
- Thereafter, while non-SPD memory remains present, the boot screen
will display the following message:
SERIAL PRESENCE DETECT (SPD) device data missing or inconclusive.
100 MHz memory assumed.
SPD 100-MHz memory may not be readily available in some locations.
Also, some operators may not have critical data integrity requirements.
If SPD 100-MHz memory cannot be confirmed during POST, the BIOS
will provide this information to the user and offer the option
to run the system with memory that may not meet the full 100-MHz
operating requirements.
If the system will be used in a mission-critical application where
data integrity is vital, the system should be shut down and SPD
100-MHz memory installed prior to operation.
See the Intel Desktop Board SU810 tested-memory list, for a listing
of tested memory for your desktop board.
- What kind of problems might
occur in an SDRAM-based system that uses non-compliant DIMMs?
The most extreme example of memory failure is when the system
hangs while booting the operating system. This can happen when
the system is unable to communicate properly with the memory.
In less extreme cases, the memory may generate intermittent errors
or fail during stress.
- I get a repeating-beep error
code and my desktop board does not boot or show any video. What
does this mean?
This beep code may indicate a problem during detection of the
DRAM memory device. Check to ensure that system memory is properly
installed and that the DIMMs are on the Intel Desktop Board SU810 tested-memory
list.
- Does Intel qualify memory for
use on Intel® desktop boards?
No. OEMs and system integrators are solely responsible for qualifying
the memory they include in their systems. Intel performs only
limited testing of selected memory modules to verify functionality
of the desktop board's design. Intel offers a program for third
parties to self-test their system's memory and to report passing
results to Intel for inclusion on our Internet-based tested-memory
list.
NLX Chassis
- Do I need a special chassis
for NLX desktop boards?
Yes, The Intel Desktop Board SU810 is a NLX Platform and requires a
chassis that is compliant with the NLX 1.2 specification. There
are no Power supply, I/O slots or data connectors on the Intel Desktop Board SU810. Power, I/O and data connectors reside on an NLX
1.2 compliant riser card. Riser cards may be specific to chassis
style or sold by third party vendors. Reference the NLX web site
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for vendor information.
Note: A thorough evaluation should be performed by the
system manufacturer on the selected NLX or microNLX (uNLX) chassis.
The system manufacturer is responsible for ensuring adequate airflow
and cooling for the processor.
Power Supply
- What special power supply requirements
does the Intel® Desktop Board SU810 have?
The Intel Desktop Board SU810 is designed to operate with at least a
145 Watt power supply for typical system configurations. A higher-wattage
supply may be required for heavily-loaded configurations. The
power supply must provide +5 Voltage Stand By (+5VSB) with 720mA
of current (reference the NLX Power Supply Recommendation V1.1).
If the power supply does not supply sufficient current, some system
configurations with the Intel Desktop Board SU810 may not power up.
Additionally, if the power supply can not supply sufficient current,
and does not have overload protection, the power supply may be
damaged.
- Why do I need a power supply
with 720mA of current on the +5VSB power supply for the Intel Desktop Board SU810?
The Intel Desktop Board SU810 requires a 3.3 volt power supply that
complies with the NLX 1.2 specification. In order to utilize Wake
on LAN technology capabilities, the Intel Desktop Board SU810 also requires
a soft on/off power supply. It must provide a +5VSB with 720mA
of standby current to keep the remote Wake on LAN circuit alive.
Reference the NLX Power Supply Recommendation V1.1.
- Why isn't there a power connector
on my Intel® Desktop Board SU810?
With the NLX form factor, the power to the desktop board is supplied
through the riser card. This allows the easy removal of the "dockable"
desktop board from the chassis. In fact, all power and data cables
have been moved to the riser. Thus, an NLX 1.2 compliant riser
is necessary to power the desktop board.
- What power supply requirements
does the Intel Desktop Board SU810 have if a WOL capable Network Interface
Card (NIC) is installed?
A power supply that provides at least 720mA on +5VSB must be used
when building a WOL capable system. If your power supply is not
capable of meeting the 720 mA current requirement, your system
may not power up. Also you could experience damage to your power
supply if it does not have any over-current protection. Please
contact your system integrator to see if your power supply meets
the 720 mA current requirement.
If you are using a WOL capable NIC but are not using the WOL capability
you can remove the cable from the NIC to the WOL header on the
desktop board. This will prevent the NIC from drawing additional
current from the +5VSB.
Jumpers/BIOS Setup Options
- Why can't I find speed settings
in my BIOS configuration mode?
The processor speed option previously available in configuration
mode is not displayed with newer Intel processors and will not
affect the processor speed. Newer Intel processors boot with the
ratio preset and are tested during manufacturing.
- How should the jumpers be set
on my Intel® Desktop Board SU810?
A single configuration jumper on the desktop board is used to
access configuration mode. All configuration options are made
available through the BIOS configuration screens. Refer to the
Intel Desktop Board SU810 Configuration Jumpers page.
Integrated Video
- What architecture does the integrated
video on the Intel 810 chipset use?
The Intel 810 chipset incorporates Intel® 3D graphics. This new
video graphic architecture is based on Direct AGP (Accelerated
Graphics Port) and utilizes Dynamic Video Memory Technology (D.V.M.T.)
to deliver 3D video quality through efficient memory use.
- What is Dynamic Video Memory
Technology (D.V.M.T.)?
Dynamic Video Memory Technology delivers two key features to this
video architecture: Direct AGP (Accelerated Graphics Port) and
intelligent arbitration. Direct AGP dynamically and directly allocates
and de-allocates system memory for 3D texturing, resulting in
more life-like 3D video quality. Intelligent arbitration balances
video and data streams between all system components (CPU, graphics
subsystem, I/O and system memory), improving overall platform
performance through efficient memory utilization.
- How do I replace the onboard
video with an add-in PCI video adapter?
The primary video adapter can be changed from the onboard AGP
to an add-in PCI adapter through the desktop board BIOS Setup
utility. The setting is located in the Advanced screen under Video
Configuration.
On-Board Audio
- How can the onboard audio be
disabled?
The onboard audio can be disabled using the BIOS Setup Utility.
Select the advanced menu, then the Peripheral Configuration screen.
The menu offers options to enable or disable the audio if it is
present on the desktop board. Refer to the Intel Desktop Board SU810 TPS (Technical
Product Specification) for more details.
- If audio is disabled, does the
Intel® Desktop Board SU810 consume fewer interrupts?
The Analog Devices ADI 1881 uses a maximum of two shareable PCI
interrupts. Enabling or disabling the audio does not affect resource
availability as the enabled resources use fully shareable PCI
interrupts.
- Is the audio solution PC98 Logo
compliant?
Yes. The Analog Devices ADI 1881 audio solution on the Intel Desktop Board SU810 platform
is compliant to Microsoft PC97, Microsoft PC98, the AC97 interface
and Multimedia PC Level II and III specifications.
- Is the audio solution full duplex?
Yes. The Analog Devices ADI 1881 audio solution is capable of
playing and recording at different sample rates simultaneously.
The solution also meets PC97 and PC98 requirements to support
videophone operation.
- Is the audio solution SoundBlaster*
and SoundBlaster Pro compatible?
Yes. Functionally, Creative Labs SoundBlaster audio PCI 128 traps
accesses to the SoundBlaster registers and issues appropriate
IRQ or SERR commands on the PCI bus. The DMA functionality is
handled in a similar fashion.
- What is AC97 and what does it
do?
The AC97 (Audio Codec 1997) specification defines a high-quality
audio architecture that advances the migration to digital audio,
while maintaining support for analog interconnects for backward
compatibility.
- Does the Intel Desktop Board SU810
support digital audio?
Yes. The Intel Desktop Board SU810 supports digital wave files and midi
files.
- Does this audio solution have
a hardware wave table? Wave-table add-on? Software wave-table
driver available in standard-driver package?
The Analog Devices ADI 1881 audio solution includes a 128-voice
polyphony software wave-table audio solution in the driver package,
so a hardware wave-table add-on is not required. The software
wave table is compatible with the aureal* API for 3D Positional
audio. More than 4,000 sounds are stored in main memory. User
selectable wavetable comes in sizes of 2, 4 or 8 megabytes.
- How many channels or MIDI voices
does this solution have?
The Analog Devices ADI 1881 audio solution provides a 128-voice
polyphony wave-table audio solution.
- Are drivers available for MS-DOS*,
Windows* 3.11, Windows* NT 3.51, Windows* NT 4.0, Windows* 95
and Windows* 98?
Drivers are available on the Intel Desktop Board SU810 Web site
for the Analog Devices ADI 1881 audio solution to support Windows
NT 4.0, Windows 95 and Windows 98. The MS-DOS drivers will be
installed as part of the Windows 9x drivers. At this time, Intel
has no plans to make audio drivers available for other operating
systems.
- Are drivers available for OS/2*?
Intel does not provide audio drivers for the Analog Devices ADI
1881 audio solution running with OS/2.
Input/Output
- Does the Intel Desktop Board SU810
support Ultra ATA/66 hard drives?
Yes. One of the new features of the Intel 810 chipset is its ability
to support both Ultra ATA transfer rates (i.e., 33 MB/sec and
66 MB/sec). To use Ultra ATA/66 features, the following items are required:
- An Ultra ATA/66 capable NLX riser
- An Ultra ATA/66 peripheral device
- An Ultra ATA/66 compatible cable
- Ultra ATA/66 operating system device
drivers
To realize a true throughput performance
difference, a hard drive may need to implement higher spindle
speeds, such as 7200 RPM, and a large onboard buffer size to take
advantage of the increased bandwidth available on the IDE channel.
What kind of IDE cable is needed
for the Intel® Desktop Board SU810 to support both Ultra ATA/66 and previous
IDE transfer protocols?
A 40-pin, 80-conductor cable is fully backward compatible with
all IDE transfer protocols and also supports Ultra ATA/66 if used
with one or two Ultra ATA/66 drives attached. If a drive using
a previous IDE transfer protocol is attached to the provided cable,
the maximum transfer protocol available to either drive on the
cable will be UDMA33. Ultra ATA/66 drives may be used in a system
with IDE drives that use older transfer protocols. It is recommended
that the Ultra ATA/66 drives be attached to the primary IDE channel
using a 40-pin, 80-conductor cable and that the other drives be
attached to the secondary channel using a good quality, 40-pin
40-conductor IDE cable.
Note: Some UDMA cables use a hole in the ribbon cable as
a cable detect mechanism to determine if a UDMA IDE or standard
IDE cable is installed.
What type of battery is used
in the Intel Desktop Board SU810?
Standard (3 volt, CR2032) coin cell is used to supply power to
the RTC when power is not available from the power supply.
How do I disable the onboard
LAN?
Onboard LAN can be disabled through the desktop board BIOS Setup
utility. The setting is located in the Advanced screen under Peripheral
Configuration. Refer to the Intel Desktop Board SU810 TPS (Technical Product Specification)
for more details.
Why doesn't my Intel Desktop Board SU810 power-up?
The Intel Desktop Board SU810 requires 3.3 volts from the power supply,
as well as specific requirements for the power sequencing and
limits. A momentary switch should be used for the power on/off
switch and the sleep/resume switch. The power supply chosen must
meet the ATX 2.01 or later specification.
Why are the drivers on Intel's
public Web site revisions of those available on some vendor public
Web sites?
Intel performs internal testing on all drivers before posting
them on the Intel developer desktop board Web site. In many cases,
it is not practical to test all drivers on all desktop boards.
For this reason, application vendors may release drivers that
have not been tested by Intel. These drivers may be available
on the vendor public site, but not on the Intel public site. This
does not mean the drivers do not work; it simply indicates that
Intel has not validated the drivers.
Why doesn't my CD-ROM or second
IDE hard drive work with Windows* 95?
Two known issues involve CD-ROM or secondary hard drives: First,
Windows 95 or Windows 98 may not correctly recognize the Intel®
82801AA ICH IDE controller used on Intel desktop boards, causing
the BIOS to disable the secondary IDE channel. This can result
in IDE devices, such as CD-ROM drives, not being detected or disappearing
after the system is rebooted. A utility is available to update
the MSHDC.INF file and resolve the issue. As a temporary work-around,
the CD-ROM can be installed on the primary IDE channel until the
INF update utility has been run. Second, Windows 95 or Windows
98 may fail to recognize a CD-ROM drive that does not comply with
the ATAPI specification.
Does the Intel Desktop Board SU810
support two serial ports?
Yes. The second serial port is available via a header on the desktop
board and requires an adapter cable to access. A cable can be
obtained from FOXCONN, part #F509635-00. Other vendors may also
stock a compatible adapter cable. A header pinout diagram can
be found in the Technical Product Specification.
Why isn't my IDE device displayed
during power-up POST?
All IDE devices must be ATA4 compliant. Cable length is limited
to 18 inches. IDE devices not selected as auto-detect in the BIOS
setup are not displayed as part of the POST tests.
Can I use a second floppy on
my Intel® Desktop Board SU810?
No. The Intel Desktop Board SU810 uses a SMSC LPC47B272 SIO component
to support the floppy-disk controller. This component and equivalent
components can support a single standard-legacy type FDD, a 2.88
MB Super I/O type FDD, or a three-mode type FDD.
† This link will take you off of the Intel Web site. Intel does not control the content of the destination Web Site.
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