Connettività di rete
Networking e comunicazioni
Unable to Uninstall Intel® Network Connections, Intel® PROSet, or Teams

Solution:

Issue
When trying to uninstall Intel® Network Adapter drivers, Intel® PROSet, or adapter teams from Windows* one of the following happens:

  • The uninstall failed.
  • The uninstall requires a system reboot. After rebooting the system, the driver, software, or team failed to uninstall.
  • You get a message that you must uninstall the previous version of Intel® PROSet. When using the uninstall programs feature in Windows* Control Panel, the normal removal of Intel® Network Connections fails.

Resolution
Before starting this procedure, download drivers, and software for Intel® Ethernet Adapters for use during the install step. Follow these steps to resolve the issue:

  1. Remove the phantom adapters from Device Manager.
  2. Uninstall and remove any existing teams and VLANs.
  3. Uninstall the drivers for the NICs via Device Manager.
  4. Reboot.
  5. Install the latest drivers and software.
  6. Re-create any teams and VLANs.

Manual removal of registry items
If the previous solution does not solve the issue, then complete the following steps:


Caution
Make sure you back up your registry before proceeding. Changing or deleting registry keys can have unintended consequences.
  1. Remove the phantom adapters from Device Manager.
  2. Uninstall and remove any existing teams and VLANs.
  3. Using Device Manager, uninstall the drivers for the NICs.
  4. From a command prompt, open regedt32.exe.
  5. Backup the registry, File > Export.
  6. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}
    • Remove the numbered (0001 or 0007) registry keys where its DriverDesc value(s) = the name of your Intel LAN connection.
  7. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}.
    • Remove one of the following registry keys where, in subKey Connection: 
      • Name value= Local Area Connection X and PnpInstanceID value = \ROOT\IANSMINIPORT\xxxx
      • Name value= Local Area Connection X and PnpInstanceID value = PCI/VEN_8086&DEV_xxxxxxxxxxxxxxxxxx
    • Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkCards.
      • Remove the numbered key (1 or 5) where its Description value = the name of your Intel LAN connection(s).
    • Remove the following keys, if present:
      • HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\ANS
      • HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\DMIX
      • HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\INST_LANGUAGE_PRIV
      • HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\NCS2
      • HKEY_LOCAL_MACHINE\Software\Intel\Prounstl\Dins
      • HKEY_LOCAL_MACHINE\Software\Intel\Prounstl\Services
      • HKEY_LOCAL_MACHINE\Software\Intel\SupportedDevices
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iANSMiniport
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iANSProtocol
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PROSetDX
        • Search in the Uninstall section for Intel® Network Connections. If you find a key where the DisplayVersion value equals your PROSet/DMIX version (DisplayVersion = 14.5.1.0), delete this key.({AAA8CA88-8A22-43D1-867F-ABD7944C9815})
      • Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders, and remove the following: 
        • ..\Intel\ANS\
        • ..\Intel\DMIX\
        • ..\Intel\DMIX\Hlp\
        • ..\Intel\DMIX\Resource\
        • ..\Intel\DMIX\uninst\
        • ..\Intel\NS2\
        • ..\Intel\NCS2\Agent\
        • ..\Intel\NCS2\Scripts\
        • ..\Intel\NCS2\WMIProv\
        • ..\Intel\NCS2\WMIProv\MOF\
      • Save and reboot.
      • Reinstall drivers and re-create the teams and VLANs.

      If the above procedures fail, see the related topic below or reinstall Windows.

      Related topic
      Troubleshooting MSI Uninstall Issues–Intel Pro Network Connections 1713

      This applies to:

      Intel® 10 Gigabit AF DA Dual Port Server Adapter
      Scheda di rete Intel® 10 Gigabit AT Server
      Intel® 10 Gigabit CX4 Dual Port Server Adapter
      Intel® 10 Gigabit XF LR Server Adapter
      Intel® 10 Gigabit XF SR Dual Port Server Adapter
      Intel® 10 Gigabit XF SR Server Adapter
      Intel® Ethernet Converged Network Adapter X520 Series
      Scheda di rete CNA (Converged Network Adapter) Intel® Ethernet X540-T1
      Scheda di rete CNA (Converged Network Adapter) Intel® Ethernet X540-T2
      Scheda di rete Intel® Ethernet I210-T1 per server
      Scheda di rete Intel® Ethernet Server I340-F4
      Scheda di rete Intel® Ethernet Server I340-T4
      Scheda di rete Intel® Ethernet Server I350-F2
      Scheda di rete Intel® Ethernet Server I350-F4
      Scheda di rete Intel® Ethernet Server I350-T2
      Scheda di rete Intel® Ethernet Server I350-T4
      Scheda di rete Intel® Ethernet Server Serie X520
      Scheda di rete Ethernet Intel® X520-DA2 per server
      Scheda di rete Ethernet Intel® X520-LR1 per server
      Scheda di rete Ethernet Intel® X520-SR1 per server
      Scheda di rete Ethernet Intel® X520-SR2 per server
      Scheda di rete Intel® Ethernet Server X520-T2
      Scheda di rete Intel® Gigabit CT Desktop
      Intel® Gigabit EF Dual Port Server Adapter
      Intel® Gigabit ET Dual Port Server Adapter
      Intel® Gigabit ET Quad Port Server Adapter
      Intel® Gigabit VT Quad Port Server Adapter
      Scheda di rete Intel® PRO/100 Intelligent Server
      Scheda di rete Intel® PRO/100 ISA
      Scheda di rete Intel® PRO/100 M Desktop
      Scheda di rete Intel® PRO/100 S Desktop
      Intel® PRO/100 S Dual Port Server Adapter
      Scheda di rete Intel® PRO/100 S Management
      Scheda di rete Intel® PRO/100 S Server
      Scheda di rete Intel® PRO/100 Smart
      Scheda di rete Intel® PRO/100 VE Desktop
      Connessione di rete Intel® PRO/100 VE
      Connessione di rete Intel® PRO/100 VM
      Scheda di rete Intel® PRO/100+
      Scheda di rete Intel® PRO/100+ Dual Port Server
      Scheda di rete Intel® PRO/100+ Management
      Scheda di rete Intel® PRO/100+ Server
      Connessione di rete Intel® PRO/1000 CT
      Scheda di rete Intel® PRO/1000 F Server
      Scheda di rete Intel® PRO/1000 Gigabit Server
      Scheda di rete Intel® PRO/1000 GT Desktop
      Intel® PRO/1000 GT Quad Port Server Adapter
      Intel® PRO/1000 MF Dual Port Server Adapter
      Scheda di rete Intel® PRO/1000 MF Server
      Scheda di rete Intel® PRO/1000 MF Server (LX)
      Scheda di rete Intel® PRO/1000 MT Desktop
      Intel® PRO/1000 MT Dual Port Server Adapter
      Intel® PRO/1000 MT Quad Port Server Adapter
      Scheda di rete Intel® PRO/1000 MT Server
      Intel® PRO/1000 PF Dual Port Server Adapter
      Intel® PRO/1000 PF Quad Port Server Adapter
      Scheda di rete Intel® PRO/1000 PF Server
      Connessione di rete Intel® PRO/1000 PM
      Scheda di rete Intel® PRO/1000 PT Desktop
      Intel® PRO/1000 PT Dual Port Server Adapter
      Intel® PRO/1000 PT Quad Port Low Profile Server Adapter
      Intel® PRO/1000 PT Quad Port Server Adapter
      Scheda di rete Intel® PRO/1000 PT Server
      Scheda di rete Intel® PRO/1000 T Desktop
      Scheda di rete Intel® PRO/1000 T Server
      Scheda di rete Intel® PRO/1000 XF Server
      Intel® PRO/1000 XT Low Profile Server Adapter
      Scheda di rete Intel® PRO/1000 XT Server
      Scheda di rete Intel® PRO/100B
      Scheda di rete Intel® PRO/10GbE CX4 Server
      Scheda di rete Intel® PRO/10GbE LR Server
      Scheda di rete Intel® PRO/10GbE SR
      Solution ID: CS-029916
      Last Modified: 17-Nov-2014
      Date Created: 11-Nov-2008
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