Troubleshooting gives you solutions to problems that may occur during installation and operation of the Internet Station.

Problems during initial installation

No power to the Internet Station

• Verify that the power cable is firmly connected.
• Make sure the outlet is working by connecting a known working device.
• Press the Power button on the front panel.

• Turn off the power and then turn it back on.

• Verify that the PC Card modem seats firmly in the slot.
• Make sure that it is not inserted diagonally, upside down, etc.
• Press the Power button off and on to detect a new PC card.
• Try the other PC card slot in the Internet Station.
• Try another PC card.

I cannot browse to the Internet Station

• Verify that the correct address shows in your browser location field:
  istation
  or
  192.168.42.254
  
• Check the LAN light on the Internet Station. If it does not light, check the network cable connections at the Internet Station and the hub. If it is connected, but the LAN light still isn't lit, try a new cable.
• Press the Power button off and on.
• Check the TCP/IP setup on your PC.
  On Windows* 95:
  Run winipcfg from Run on the Start menu. The PC should have an IP address of 192.168.42.n, where n is from 1 to 127. If the IP address is not in this range, click Release and then click Renew.
  On Windows NT*:
  Type the following from the command prompt:
  ipconfig
  The PC should have a network address of 192.168.42.n, where n is from 1 to 127. If the IP address is not in this range, type the following commands:
  ipconfig /release
  ipconfig /renew
  
• Make sure your browser is not set up to connect through a proxy server. If it is, disable this setting:
  In Internet Explorer:
  Click Internet Options on the View menu, then click the Connection tab and disable the "Access the Internet using a proxy server" check box.
  In Netscape Navigator:
  Click Network Preferences on the Options menu, then click the Proxies tab, and click No Proxies.

I cannot connect to the Internet

• Check the telephone line. If it is a regular analog line, connect a telephone and see if you get a normal dial tone. Manually dial your ISP number to see if you get a modem tone.
• Browse to the Internet Station home page. Click the Setup Wizard button and verify that the telephone number and other ISP settings are correct.
• Do you have to dial 9 first for an outside line?
• Review the Check alerts on the Internet Station Home Page.

I forgot my password

• If you set up your password security and forgot the password, you must reset the Internet Station. This clears all of your current configurations.
• Push the reset button on the back of the Internet Station, located between the PC Card slots and the Serial port. Hold the button in for 5 seconds.
• Your Internet Station resets to the original factory setup.

• Click the Refresh button in your browser.
• Verify that both PC Cards are inserted correctly.
• Check the serial port connection.
• Press the Power button off and on.

• Click the Refresh button in your browser.

• Your browser may not be compatible. Insert the Internet Station Installation CD-ROM and install Internet Explorer*. Update your browser to Microsoft Internet Explorer* 4.01 or later, or Netscape Navigator* or Communicator 4.06 or later. Enable JavaScript in your browser.

• The Internet Station must be the only device on the network that uses IP address 192.168.42.254. To check, turn off the Internet Station, go to the command prompt on your PC, and enter this command:
  ping 192.168.42.254
  There may be multiple screens with lists.

There are many reasons why the Intel® InBusiness™ Internet Station may be unreachable. This document will outline the steps to re-establish contact.

In this procedure we will be resetting the Intel InBusiness Internet Station back to factory defaults and if necessary, formatting the unit and reinstalling the firmware. All ISP setup information is lost.

1. Download the latest firmware (v2.02.21).
2. Isolate the Internet Station and a PC from the rest of the network. (Required)
   Example: PC<-> Hub<->Internet Station (Nothing else connected to the hub). Preferred method or PC<- Crossover cable ->Internet Station. If you use a crossover cable we recommend that it be purchased to insure correct pin out.
3. Set the Internet Station to factory defaults: Power the unit off, press and hold the recessed reset button on the back of the unit (located next to the RJ45 jack), power it on and hold for 30 seconds. Release the button. The unit will now be to its factory default IP of 192.168.42.254.
4. Configure a workstation to an IP address of 192.168.42.200 with a subnet mask of 255.255.255.0.
5. Ping the Internet Station to verify connectivity has been established. Open a DOS window and type ping 192.168.42.254. If you cannot ping the Internet Station verify cabling between the PC and the Internet Station.
6. Browse to the Internet Station and run the setup wizard. Type http://192.168.42.254.
7. At this point communication has been reestablished with the Internet Station. Make any changes specific for your network on the Internet Station and return it to the network.

This applies to:

Intel® InBusiness™ Internet Station