Graphics
Graphics Drivers
Errors Reported By Microsoft*

Description

Several solutions are listed below if you are experiencing one or both of the following symptoms:

  • You are directed or linked to this Intel Web site by the Microsoft Windows* Action Center (formerly Microsoft Offline Crash Diagnostic tool) following a STOP error message issued called a BSOD or blue screen error.

  • Your computer stops, freezes, automatically reboots, or displays one of the following error messages:

    • Error: "Your PC ran into a problem that it couldn't handle, and now it needs to restart."

    • Error: "GfxUI has stopped working."

    • Error: "Display driver igfx stopped responding and has successfully recovered."

    • Error: "Your system has recovered from a serious error. Display driver for the device was unable to complete a drawing operation. Display driver for the [graphics device] seems to be responsible for the instability. Check the manufacturer for a device driver update."

    • Error: "The ialmrnt5 display driver has stopped working normally. Save your work and reboot the system to restore full display functionality. The next time you reboot the machine a dialog will be displayed giving you a chance to upload data about this failure to Microsoft."

    • Error: "The igxprd32 display driver has stopped working normally. Save your work and reboot the system to restore full display functionality. The next time you reboot the machine a dialog will be displayed giving you a chance to upload data about this failure to Microsoft."

    • Error: "The graphics adapter in this system experienced an internal error. Please contact your graphics adapter manufacturer for technical support. The application will now terminate."

    • Error: "The driver for the display device got stuck in an infinite loop."

    • Error: "0xEA - Hardware Hang".

    • Error: "0x8E - Access Violation".

    • Error: "0x50 - Memory Issue".

Solution

If one or both of the symptoms described occurs with your computer, try each of the following suggestions listed in the order listed, until a solution is found:

  • Locate and install the latest graphics driver from your computer or motherboard manufacturer.
    Intel recommends downloading and installing the latest graphics driver from your computer or motherboard manufacturer. Intel provides generic versions of the Intel® Graphics Drivers through the Intel Web site, but your computer manufacturer might have altered the features, incorporated customizations, or made other changes to the graphics driver to support your computer.

  • Find and install the latest generic version of the Intel® Graphics Driver.
    Intel has the latest generic versions of the graphics driver available. If you install the latest driver from your computer or motherboard manufacturer and still encounter the problem, try the latest generic driver.

    To locate and install a newer generic graphics driver if applicable, visit the Intel® Driver Update Utility.

    If the Intel® Driver Update Utility displays a message that it has detected a customized computer manufacturer graphics driver, see Customized computer manufacturer graphics driver is detected.

  • Update the Microsoft* .NET Framework software on your computer:
    Some issues (such as the stopped responding/successfully recovered error message) can be fixed with a simple update to the systems .NET Framework* software. This software is available from the Microsoft Web site.

  • Ensure that your Microsoft* operating system is up to date:
    It is always a good practice to regularly update your system, and keep it up to date. Download the latest updates available for your operating system with the Microsoft Windows Update* and be sure to reboot your system afterwards for proper installation.

  • More troubleshooting:
    If the issue continues after updating the graphics driver, use the following questions to help isolate the issue:

    • Does the issue occur frequently or is it a random issue?
      If the issue always occurs when the system is performing a certain operation (such as running a particular application or game), check with the software.

    • When was the last time the system worked without errors? What changes were made since this time, such as driver updates, adding hardware, or installing software?
      Try removing the changes (uninstall recently added hardware or software or roll back drivers to the previous version) to resolve issues.

    • Do you have the latest system BIOS for your computer?
      Check with the computer manufacturer, motherboard manufacturer, or computer vendor for availability of a system BIOS update. Newer graphics drivers sometimes rely on current system BIOS updates.

    • Does the issue happen when your monitor is set to a particular setting?
      Return the video resolution settings back to a standard refresh rate and color depth to resolve the issue.
Note Not all operating systems listed are supported by all Intel graphics products listed in the 'This applies to:' section. Intel recommends contacting your computer or motherboard manufacturer for information on the operating systems supported by your computer or motherboard model.

Related topic
Microsoft Support

Operating System:

Windows XP Professional x64 Edition*, Windows Vista 64*, Windows Vista *, Windows Vista 32*, Windows 7 *, Windows 7 (32-bit)*, Windows 7 (64-bit)*, Windows 8*, Windows 8, 32-bit*, Windows 8, 64-bit*, Windows XP Professional*, Windows XP Home Edition*, Windows XP Tablet PC Edition*, Windows XP Media Center Edition*

This applies to:

2nd Generation Intel® Core™ Processors with Intel® HD Graphics 3000/2000
3rd Generation Intel® Core™ Processors with Intel® HD Graphics 2500
3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4200
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4400
4th Generation Intel® Core™ Processors with Intel® HD Graphics 4600
4th Generation Intel® Core™ Processors with Intel® HD Graphics 5000
4th Generation Intel® Core™ Processors with Intel® Iris™ Graphics 5100
4th Generation Intel® Core™ Processors with Intel® Iris™ Pro Graphics 5200
Intel® B43 Express Chipset
Intel® Celeron® Processors with Intel® HD Graphics
Intel® Core™ Processors with Intel® HD Graphics
Intel® G41 Express Chipset
Intel® G43 Express Chipset
Intel® G45 Express Chipset
Intel® Pentium® Processors with Intel® HD Graphics
Intel® Q43 Express Chipset
Intel® Q45 Express Chipset
Mobile Intel® 4 Series Express Chipset Family
Mobile Intel® 945GM Express Chipset Family

Solution ID: CS-009483
Last Modified: 14-Aug-2014
Date Created: 16-Feb-2004